Management 3000 Exam 1 Study Guide Chapter 1 Managers and the Management Process Takeaway 1 1 What does it mean to be a manager How do managers contribute to organizations Managers directly supervise support and help activate work efforts to achieve the performance goal of individuals teams or even an organization as a whole Describe the activities of managers at different levels First line managers someone who is formally in charge of a small work group composed of nonmanagerial workers first job typically involves serving as a team leader or supervisor Middle Managers persons in charge of relatively large departments or divisions consisting of several smaller work units or teams Supervise several first line managers Must be able to work well with people from all parts of the organization Top Managers part of a senior management team that is responsible for the performance of an organization as a whole or for one of its larger parts Recognize potential problems and opportunites Lead the organization to success The best are future oriented strategy thinkers Board of Directors members are elected by stockholders to represent their ownership interests In nonprofit organizations this is called board of trustees Oversee the affairs of the organization and performance of top management Governance the oversight of top management by an organizations board of directors or board of trustees Explain how accountability operates in organizations Accountability describes the requirement of one person to answer to a higher authority for performance achieved in his or her area of work responsibility Accountability is managerial performance is always accompanied by dependency A large part of management is all about learning how best to manage the dynamics of accountability and dependency Describe an effective manager Effective managers help other achieve high performance and satisfaction Effective manager someone who successfully helps others achieve both high performance and satisfaction in their work Quality of work life QWL the overall quality of human experiences in the workplace List several ways the work of managers is changing from the past Nowadays managers are known more for helping and supporting rather then directing and order giving Organizations have evolved from having mangers act as supervisors or bosses to being thought of as coordinators coaches and team leaders Explain the role of managers in the upside down pyramid Upside down pyramid a view that puts customers at the top of the organization being served by workers who are supported by managers below them Definitions of Ch 1 1 Accountability The requirement to show performance results to a supervisor Board of Directors Group of people elected by stockholders to represent ownership interests Effective Manager Successfully helps other achieve high performance and satisfaction in their work First Line Manager Supervise people who perform non managerial duties Governance Oversight of top management by a board of directors trustees Manager Person who supports and is responsible for work of others Middle Managers Oversee the work of large departments or divisions Quality of Work Life Overall quality of human experiences in the workplace Top Managers Guide the performance of the organization as a whole or of one major part Upside Down Pyramid Puts customers at the top of the organization being served by workers who are supported by managers below them Takeaway 1 2 What do managers do and what skills do they use Describe the intensity and pace of a typical workday for a manager Managerial work is often intense demanding hectic and fast paced Managers plan organize lead and control Managers must be prepared to work long hours on fragmented and varied tasks and have little free time because of unexpected problems and continuing requests for meetings Give examples of each of the four management functions Management process planning organizing leading and controlling the use of resources to accomplish performance goals 1 Planning the process of setting performance objectives and determining what actions should be taken to accomplish them 2 Organizing the process of assigning tasks allocating resources and coordinating work activities They bring people and resources together to put plans into action 3 Leading the process of arousing enthusiasm and inspiring efforts to achieve goals They build commitments to plans and influence others to do their best work in implementing them Most talked about managerial responsibilities 4 Controlling the process of measuring performance and taking action to ensure desired results List the three managerial roles identified by Henry Mintzberg 1 Interpersonal Roles how a manger interacts with other people Figurehead Leader Liaison 2 Information Roles how a manager exchanges and processes information Monitor Disseminator Spokesperson 3 Decisional Roles how a manager uses information in decision making Entrepreneur Disturbance handler Resource allocator Negotiator Explain how managers use agendas and networks in their work Agenda setting identifies important action priorities The best managers keep their agendas always in mind so they can quickly recognize and take advantage of opportunities to advance them Networking involves building and maintaining positive relationships with other people Networking is a way of developing all important social capital the capacity to attract support and help from others in order to get things done Based on the people you know and how well you relate to them Give Examples of a mangers technical human and conceptual skills Technical skill the ability to use expertise to perform a task with proficiency Formal education is the initial source but continued training and job experiences are important in further developing the skills Human skill the ability to work well in cooperation with other people A manager with good human skills is also likely to be high in emotional intelligence Emotional intelligence the ability to manage our relationships and ourselves effectively It is built on 5 different foundations Self awareness understanding moods and emotions Self regulation thinking before acting controlling disruptive impulses Motivation working hard and persevering Empathy understanding the emotions of others Social skills gaining rapport and building good relationships Conceptual skill the ability to think analytically and solve complex problems Involves the breaking down of