MANGMT 3000 1st Edition Lecture 15 Outline of Last Lecture I Human Resource Management Outline of Current Lecture I Managing individual differences behavior Current Lecture Perception process of interpreting and understanding one s environment Four steps in the perceptual process 1 2 3 4 Selective attention Interpretation and evaluation Storing in memory Retrieving from memory to make judgments and decisions Stereotyping tendency to attribute to an individual the characteristics one believes are typical of the group to which that individual belongs Halo effect forming an impression of an individual based on a single trait Recency effect tendency to remember recent info better than earlier info Casual attributions activity of inferring causes for observed behaviors Employee engagement an individual s involvement satisfaction and enthusiasm for work Job satisfaction extent to which you feel positively or negatively about various aspects of your work Org commitment reflects the extent to which an employee identifies with an org and is committed to its goals Diversity represents all the ways people are unlike and alike Internal dimensions those human differences that exert a powerful sustained effect throughout every stage of our lives These notes represent a detailed interpretation of the professor s lecture GradeBuddy is best used as a supplement to your own notes not as a substitute External dimensions consist of the personal characteristics that people acquire discard or modify throughout their lives Stress tension people feel when they are facing or enduring extraordinary demands constraints or opportunities and are uncertain about their ability to handle them effectively
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