HBM 131 1st Edition Lecture 6 Outline of Last Lecture I II III Attributes of Remarkable Service Great Service vs Hospitality Service Types and the History Outline of Current Lecture I Quick Service A Counter II Advantages and Disadvantages III AAA Diamond Guide Ratings Current Lecture I Quick Service A Counter 1 Tapas and sushi bars all the way to McDonalds Self Serve Cafeteria Vending self Service Limited service Sellas 2 Full Service Issues Runners Auctioning off food II Advantages and Disadvantages Type of Service Advantages Disadvantages Elegant personalized entertaining showcases food and preparation High average check High labor cost and high skilled staff needed expensive equipment required less turnover seating capacity reduced by need for the equipment space Butler Personalized service guests may choose portion size and quantity of sauces space between chairs for platter width required Poor portion control may run out of items can be time consuming American Informal portion control limited skill and less space required Less personalized service Guests cannot choose portion size French Type of Service Advantages Disadvantages Casual Communal atmosphere Guests can have second helping Friendly but not necessarily skilled servers required not elegant no portion control no plate presentation Buffet Impressive display of food guests can mingle guests have more choice flexibility less service staff required guests may not be able to identify foods long waiting lines little portion control food can run out not as elegant as being served additional equipment required Take Out convenience and lower cost than a restaurant Can serve more covers each night Loss of control of quality and sanitation can interrupt flow of dining room service English III AAA Diamond Rating Guide A AAA Diamond Rating Levels for Restaurants 1 AAA Diamond ratings for restaurants represent a combination of the overall food service d cor and ambiance offered by the establishment The descriptive ratings are assigned exclusively to establishments that meet and uphold AAA s rigorous quality standards AAA Approved restaurants One Diamond basic good food Two Diamond relaxed family fare Three Diamond entry level fine dining Four Diamond fine dining Five Diamond world class dining
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