The InterviewSlide 2The Interview (cont.)Slide 4Slide 5PROCESS OF COMMUNICATIONPROCESS OF COMMUNICATION (cont.)Slide 8Slide 9Slide 10TECHNIQUES OF COMMUNICATIONTECHNIQUES OF COMMUNICATION (cont.)Slide 13Slide 14Slide 15Slide 16Slide 17Slide 18Slide 19Slide 20Slide 21DEVELOPMENTAL CARECROSS-CULTURAL CARECROSS-CULTURAL COMMUNICATIONOVERCOMING COMMUNICATION BARRIERSOVERCOMING COMMUNICATION BARRIERS (cont.)The InterviewThe InterviewChapter 3Chapter 3Elsevier items and derived items © 2012, 2008, 2004, 2000, 1996, 1992 by Saunders, an imprint of Elsevier Inc. Chapter 3: The InterviewChapter 3: The InterviewThe InterviewThe InterviewMost important part Most important part of data collectionof data collectionPatient is in control.Patient is in control.Slide 3-2Elsevier items and derived items © 2012, 2008, 2004, 2000, 1996, 1992 by Saunders, an imprint of Elsevier Inc. Chapter 3: The InterviewChapter 3: The InterviewThe InterviewThe Interview (cont.)(cont.)GoalsGoalsRecord complete health historyRecord complete health historyOptimal health for patientOptimal health for patientSlide 3-3Elsevier items and derived items © 2012, 2008, 2004, 2000, 1996, 1992 by Saunders, an imprint of Elsevier Inc. Chapter 3: The InterviewChapter 3: The InterviewThe Interview (cont.)The Interview (cont.)Establish rapport and trust so person feels Establish rapport and trust so person feels accepted and free to share all relevant dataaccepted and free to share all relevant dataTeach person about health state so that he or Teach person about health state so that he or she may participate in identifying problemsshe may participate in identifying problemsSlide 3-4Elsevier items and derived items © 2012, 2008, 2004, 2000, 1996, 1992 by Saunders, an imprint of Elsevier Inc. Chapter 3: The InterviewChapter 3: The InterviewThe Interview (cont.)The Interview (cont.)Consider interview a contract between nurse Consider interview a contract between nurse and patientand patientContract consists of spoken and unspoken Contract consists of spoken and unspoken rules for behavior:rules for behavior:What person needs and expects from health care What person needs and expects from health care and what health professional has to offerand what health professional has to offerMutual goal is optimal health for patientMutual goal is optimal health for patientSlide 3-5Elsevier items and derived items © 2012, 2008, 2004, 2000, 1996, 1992 by Saunders, an imprint of Elsevier Inc. Chapter 3: The InterviewChapter 3: The InterviewPROCESS OF PROCESS OF COMMUNICATIONCOMMUNICATIONSendingSendingCommunication is behavior, conscious and Communication is behavior, conscious and unconscious, verbal and nonverbalunconscious, verbal and nonverbalAll behavior has meaningAll behavior has meaningBody language:Body language:Slide 3-6Elsevier items and derived items © 2012, 2008, 2004, 2000, 1996, 1992 by Saunders, an imprint of Elsevier Inc. Chapter 3: The InterviewChapter 3: The InterviewPROCESS OF PROCESS OF COMMUNICATION (cont.)COMMUNICATION (cont.)ReceivingReceivingAwareness of messages you send is only part of Awareness of messages you send is only part of processprocess•Words and gestures must be interpreted in a specific Words and gestures must be interpreted in a specific context to have meaning context to have meaning Receiver attaches meaning determined by his or Receiver attaches meaning determined by his or her past experiences, culture, self-concept, and her past experiences, culture, self-concept, and current physical and emotional statecurrent physical and emotional stateSuccessful communication requires mutual Successful communication requires mutual understanding by sender and receiverunderstanding by sender and receiverSlide 3-7Elsevier items and derived items © 2012, 2008, 2004, 2000, 1996, 1992 by Saunders, an imprint of Elsevier Inc. Chapter 3: The InterviewChapter 3: The InterviewPROCESS OF PROCESS OF COMMUNICATION (cont.)COMMUNICATION (cont.)Awareness of internal and external factors Awareness of internal and external factors and their influence allows you to maximize and their influence allows you to maximize communicating skillcommunicating skillInternal factorsInternal factorsLiking others Liking others EmpathyEmpathyAbility to listenAbility to listenSlide 3-8Elsevier items and derived items © 2012, 2008, 2004, 2000, 1996, 1992 by Saunders, an imprint of Elsevier Inc. Chapter 3: The InterviewChapter 3: The InterviewPROCESS OF PROCESS OF COMMUNICATION (cont.)COMMUNICATION (cont.)External factorsExternal factorsEnsure privacy Ensure privacy Refuse interruptionsRefuse interruptionsPhysical environmentPhysical environmentDressDressNote-taking may be unavoidableNote-taking may be unavoidable•Cannot rely completely on memory for details of previous Cannot rely completely on memory for details of previous illnesses or review of body systemsillnesses or review of body systemsTape and video recordingTape and video recordingSlide 3-9Elsevier items and derived items © 2012, 2008, 2004, 2000, 1996, 1992 by Saunders, an imprint of Elsevier Inc. Chapter 3: The InterviewChapter 3: The InterviewPROCESS OF PROCESS OF COMMUNICATION (cont.)COMMUNICATION (cont.)Challenges of note-takingChallenges of note-takingSlide 3-10Elsevier items and derived items © 2012, 2008, 2004, 2000, 1996, 1992 by Saunders, an imprint of Elsevier Inc. Chapter 3: The InterviewChapter 3: The InterviewTECHNIQUES OF TECHNIQUES OF COMMUNICATIONCOMMUNICATIONIntroducing the interviewIntroducing the interviewWorking phaseWorking phaseData-gathering phaseData-gathering phaseVerbal skills include questions to patient and your Verbal skills include questions to patient and your responses to what is saidresponses to what is saidTwo types of questions: Two types of questions: •Open-endedOpen-ended•ClosedClosed•Each has a different place and function in interviewEach has a different place and function in interviewSlide 3-11Elsevier items and derived items © 2012, 2008, 2004, 2000, 1996, 1992 by Saunders, an imprint of Elsevier Inc. Chapter 3: The InterviewChapter 3: The InterviewTECHNIQUES OF TECHNIQUES OF COMMUNICATION (cont.)COMMUNICATION (cont.)Open-ended questionsOpen-ended questionsAsk for narrative responsesAsk for narrative responsesState topic only in general termsState topic only in general termsUse them:Use them:•To begin