90 Cards in this Set
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Communication
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The process of managing messages for the purpose of creating shared meaning
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Types of Messages
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Verbal, Non-verbal, Intentional, Un-intentional, Gastalt
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Channels
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medium through which a message is sent
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Interference
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Anything the prevents a message from being sent
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Types of interference and defs.?
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Technical- Physical blockage making message hard to receive
Semantic- receiver doesn't have the same meaning for a signal
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The transactional model includes...
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Listening, feedback, and time
2+ ppl are simultaneous sending a receiving messages
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Three thing you need for Effective Communication
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Knowledge, skill, motivation
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Elements of effective communication
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understanding, pleasure, attitude, improved relationships, action
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Interpersonal
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2 ppl, intimate
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intercultural
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be it race, ethinicity, socioeconomic standing, way of life
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Interviewing
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Q&A's
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Small group
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3+ members of a group exchange
verbal/non-verbal messages to influence each other
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public
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more formal, speaker preps, and does majority of speaking
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organizational
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flow of messages within a network or interdependent relationships
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mass mediated
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through print or electronic medium
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Selective Attention
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the ability to process certain stimuli while ignoring others
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Perceptual Filters
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our bodies limit on what we can perceive, color blindness
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Psychological sets
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expectations or predispositions to perceive something in a certain way (bikini at UConn)
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Schema
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organizational system
brain or filing cabinet
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interpret
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assigning meaning based on our schema
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self concept
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who i think i am
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looking glass self
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the feedback you get from other about yourself
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reflected appraisal
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our understanding of how we think other see us
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self-expansion model
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part of something bigger than you were before
hanging with the hotties
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self-esteem
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subset of self concept that incorporates emotions
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self-fulfilling prophecy
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i believe i am a certain way so i behave in a way that is consistent with that belief
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primacy effect
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info we get first is what we hold onto for the longest time
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halo effect
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see on nice quality and assume other nice qualities exist
hot girl.. must be nice.. must be cool...
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pygmalion effect
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the way other see you is the way you behave
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expressiveness
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dimension of non verbal comm that influences impressions
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empathy
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experiencing others perception... seeing or feeling as they do
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private theory of personality
or
implicit personality theory
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how we select and organize information about other people on the basis of what behaviors we think go together
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standpoint theory
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where i stand will influence the way i have perceptions
Physically… and metaphorically in society, family, socially
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social roles
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when you engage in a role the way you see the world will change
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context
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how/when we receive info influences our perceptions
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interpersonal sensitivity
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ability to decoded non-verbal cues accurately
women know babies
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Perceiver self-confidence
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barrier in accuracy, how confident you are in your ability to read others
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dispositional intelligence
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how PERSONALITY and BEHAVIOR go together
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flexible expectations
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allow the situation to determine how you judge the situation
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semantic triangle
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top... concept
right... symbol
left... referent
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denotation
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what the word means
(most generally accepted referent)
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connotation
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what the word infers of what we associate with the referent
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overlapping
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some shared meaning, but there's some amount of meaning that is unclear or not shared....
this causes linguistic issues and misunderstanding
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code switching
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in order to be able to navigate a situation we switch between proper language and slang
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sapir-whorf hypothesis
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language is deterministic
what you think influences the language we use
the language we use influences the way we think
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strong determinism
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what is said is responsible for what is seen
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weak determinism
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no words, just understanding... language does not define one's view of the world
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inferences
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problematic because ppl make assumptions
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dichotomies
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split something existing on a continuum into black and white
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euphemisms
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sugar coating language
rape--> assault
pain--> discomfort
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equivocal language
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2+ possible interpretations for piece of lang.
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androgynous
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can be assertive and aggressive.. and can be shay and demure when appropriate
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one-up statement
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power, direct, aggresive
i need you to do my laundry
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one-down statements
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communicate powerlessness
okay when does it have to be done by?
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one-across statements
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neutral
where do you want to eat, it doesn't matter to me, i'll go anywhere
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meta communication
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communicating about communication
I don't like the way you're speaking to me
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nonverbal is governed by the _____ side of your rain
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right
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proxomics
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the use of space
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intimate space
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<18 inches
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persona space
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1.5 feet
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social space
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4-7 feet
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public space
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12+ feet
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orientation
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how you stand in regards to the other person
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expectancy violation theory
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rules that we follow to be normal
BUTif that person is highly rewarding (attractive, fantastic, cool)
.....you will like them more if they violate the ‘rules’ (expectancies)
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chronemics
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use of time
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monochromic
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USA
time is viewed linearly
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polychronic cultures
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fluid view of time... no late or on time biznesss
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kinesics
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study of body movement
facial expressions
oculesics
hang gestures
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Haptics
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affection, dominance
touch... people respond
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paralanguage
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alongside language
anything that's not the word itself in nonverbal
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vocal cues
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volume, pitch, fluency, rate, quality
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deception
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we can tell when people are doing this
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deception by omission
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lie by omitting part of the story
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deception by commission
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lie by add some untruthful things
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dependable clues for lying
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blinking rate, vocal stress, pauses, jumbled sentences
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listening
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spend the majority of our life's doing it
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___% of what you hear sticks with you
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50 --> 35
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___% is still there after 24 hrs
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and you recall even less during conflict
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listening is a __________ process
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psychological
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what's hearing
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ear receives signal... transfers to brain...
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Attention
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1 concentration at a time
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understanding
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assigning meaning to the sound... can't be in a different language
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we can process___ words per minute
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500
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we can speak ____ words per minute
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150
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pleasurable listening
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convo, music, relaxed,
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discriminative listening
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classroom, to get info
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critical listening
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drawing similarities, suporting, making judgemnts, interpreting, critiquing
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n-of-1
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basing everything off one argument
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empathetic listening
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listening to console and feel the way they feel and identify emotions
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aerobic listening
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concentrate, acknowledge, respect, empathize
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Study Guide