52 Cards in this Set
| Front | Back |
|---|---|
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5 characteristics of organization culture
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1)dynamic
2)linked to members
3)competing assumptions and values
4)emotionally charged
5)operates in foreground and background
|
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narrative reproduction
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how people explain what goes on in the organization
|
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textual reproduction
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things that are written down
|
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critical perspective
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comm is looked at as ideology context
|
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culture characteristics
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shared
tangible
historical
affects human behavior
communication is created
|
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elements of org culture
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values
symbolic elements
role elements
interactive cultural elements
context elements
|
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symbolic elements
|
stories
metaphors
symbols
language
|
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role elements
|
heroes
outlaws
|
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interactive cultural elements
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rituals
informed cultural roles
communication roles
|
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context elements
|
history
place
|
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Org entry is based on what 2 things according to miller?
|
Role taking
Role Making
|
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Role Taking
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Events that show the employee the expectations of the org
|
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Role making
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When members attempt to try to change their roles and environments
|
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2 parts of Org Assimilation
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1) Socialization
2) Individualization
|
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Socialization
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Org molds employee to fit it's needs
|
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Individualization
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Employee fits it's own needs
|
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realistic job preview
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recruiters provide accurate impressions of the organization
|
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Orientation
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Formal welcome and info
|
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Training
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Demonstration of methods
|
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Formal meetings
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When experienced and inexperienced members come togehter
|
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Informal mentoring
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Naturally developed relationship between experienced and inexperienced worker
|
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Overt Questions
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Asking direct quesitons
|
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Organizational Identification
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New members want to be connected to the org
|
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Interorganizational Sources
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Employees, work teams, supervisors.
|
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Extraorganizational Sources
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Family, customers, media.
|
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Types of info sought
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1) technical
2) Aprrasial
3)Relational
|
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Two factors that effect socialization
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1) Loyalty
2) Congruency
|
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Motivator
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sense of loyalty and obligation to adapt
|
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activist
|
low loyalty but believes in the organization's mission
|
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Loyalist
|
high loyalty but their personal beliefs conflict
|
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loner
|
low levels of congruency and loyalty
|
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What is the organizational metaphor for culture?
|
a lens
|
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Why did we turn to culture?
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1) We were falling to Japanese cultures
2) Other approaches were limited
3) Unable to explain differences in organizations
|
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What are the three types of uncertainty for a new employee?
|
1) Technical
2) Apprasal
3) Relational
|
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What are the tactics for new employees to seek info?
|
overt questions
indirect questions
third party questions
survelliance
disguising convos
observing
|
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tactics for organizations to socialize employees
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1) orientation
2) training
3) formal mentoring
4) informal mentoring
|
|
deteoration of peer relationships
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distracting life events
conflicting expectations
promotion
Betrayel
|
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What are the three types of peer relationships?
|
informational
collegial
special
|
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What does culture focus on with employees?
|
1) values
2) artifacts
3) assumptions
|
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workplace relationships
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Any relationship one has with another coworker
|
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peer coworker relationships
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relationship between employees at some hierachial level`
|
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Three types of peer relationships
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1) Informational
2) Collegial
3) Special
|
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Why do workplace relationships form?
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interpersonal needs
organizational factors
(proximity, sharing tasks)
|
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functions of peer cowerker relationships
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trust
mentoring
info exchange
social support
|
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motives for workplace romances
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job
love
ego
|
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deterioration of peer relationships
|
problem personality
distracting life events
conflicting expectations
promotion
betrayal
|
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superior subordinate relationships
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exchanges of info and influence between org members at least one of whom has formal authority to direct and evaluate the activities of other org members.
|
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leader member exchange theory
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supervisors develop different relationships with their employees
In Group and Out Group
|
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functions of leaders
|
leadership
info exchange
feedback
mentoring
|
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factors impacting relationships
|
ability
personality
similarity
communication
|
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What are the 5 leadership approaches?
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1) Trait
2) Styles
3) Situational
4) Transformational
5) Followership
|
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5 factors that go with the transformational approach?
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inspire
challenge
enable
model
encourage
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COMM 306: EXAM 1