ROBBINS CHAPTER-3Values, Attitude, Job SatisfactionSlide 3Slide 4Slide 5Slide 6Slide 7Slide 8NotesENM / MSC 582 SWEENEY 1ROBBINS CHAPTER-ROBBINS CHAPTER-33DR. PATRICK J. SWEENEYDR. PATRICK J. SWEENEYENM / MSC 582 SWEENEY 2Values, Attitude, Job Values, Attitude, Job SatisfactionSatisfaction•¾¾ like their jobs like their jobs–People & Jobs compatible: interests, values, and People & Jobs compatible: interests, values, and abilities abilities (Sam Walton)(Sam Walton)–Critical to Job Satisfaction / ProductivityCritical to Job Satisfaction / ProductivityOpportunity to do what they do bestOpportunity to do what they do bestHaving opinions that countHaving opinions that countOpportunity to learn and growOpportunity to learn and grow•Older workersOlder workers–93 %93 % over age of 55 - are satisfied with job over age of 55 - are satisfied with job–Under 55 it is Under 55 it is 58 %58 %–Are you? If not, why not?Are you? If not, why not?ENM / MSC 582 SWEENEY 3•Values…basic convictionsValues…basic convictions–Set goals, provide resources, be available, reward Set goals, provide resources, be available, reward in publicin public–Lead by exampleLead by example•Value Importance…hierarchyValue Importance…hierarchy•Value TypesValue Types–Terminal….end stateTerminal….end state–Instrumental…method of achievementInstrumental…method of achievement–DifferencesDifferences**–Fig. Fig. 3-13-1, , 3-23-2, , 3-33-3Values, Attitude, Job Values, Attitude, Job SatisfactionSatisfactionENM / MSC 582 SWEENEY 4•Ethical behavior….follow the bossEthical behavior….follow the boss•Hofstede’s Hofstede’s Value DimensionsValue DimensionsPower distance…distribution of powerPower distance…distribution of powerIndividualism…prefer to act aloneIndividualism…prefer to act aloneCollectivism…protection in numbersCollectivism…protection in numbersQuantity of life…materialismQuantity of life…materialismQuality of life…relationships with othersQuality of life…relationships with othersUncertainty avoidance…attempt to avoidUncertainty avoidance…attempt to avoidLong term orientation…emphasis on futureLong term orientation…emphasis on futureShort term orientation…respect for traditionShort term orientation…respect for tradition**•Fig.Fig. 3-43-4Values, Attitude, Job Values, Attitude, Job SatisfactionSatisfactionENM / MSC 582 SWEENEY 5•Attitudes…judgmentsAttitudes…judgments–Cognitive part…opinion or beliefCognitive part…opinion or belief–Affective part…emotional or feelingAffective part…emotional or feeling–Behavioral part…intent to act in specific wayBehavioral part…intent to act in specific way•Types of attitudesTypes of attitudes–Job satisfaction…attitude towards jobJob satisfaction…attitude towards job–Job involvement…id and participationJob involvement…id and participation–Org commitment…id with corp.Org commitment…id with corp.Values, Attitude, Job Values, Attitude, Job SatisfactionSatisfactionENM / MSC 582 SWEENEY 6•Cognitive dissonance…incompatibility between Cognitive dissonance…incompatibility between attitudes and / or attitudes and / or behaviorbehaviorImportance in creating CDImportance in creating CDInfluence a person believes they haveInfluence a person believes they haveRewards that may be involvedRewards that may be involvedFed Income Tax Preparation…CDFed Income Tax Preparation…CDCorp pollution and personal beliefsCorp pollution and personal beliefs“ “ Singing the corporate Song ”Singing the corporate Song ”The greater the CD the greater the pressure to relieve The greater the CD the greater the pressure to relieve ititValues, Attitude, Job Values, Attitude, Job SatisfactionSatisfactionENM / MSC 582 SWEENEY 7•Attitude and Behavior….attitudes predict Attitude and Behavior….attitudes predict future behavior.future behavior.•Moderating variablesModerating variables–Importance, specificity, accessibility, social Importance, specificity, accessibility, social pressures, direct experiencepressures, direct experience•Self-perceptionSelf-perception•Attitude Surveys…do it more than once, do it Attitude Surveys…do it more than once, do it after management changes, Fig. after management changes, Fig. 3-5 3-5 Values, Attitude, Job Values, Attitude, Job SatisfactionSatisfactionENM / MSC 582 SWEENEY 8•Job SatisfactionJob Satisfaction•Job Satisfaction and Job Satisfaction and ProductivityProductivity–IndividualIndividual–CompanyCompany•Fig.Fig. 3-63-6JOB SATISFACTION VS. ABS & TO0246810120 2 4 6 8 10 12JOB SATISFACTIONABS & TOABSTOValues, Attitude, Job Values, Attitude, Job SatisfactionSatisfactionENM / MSC 582 SWEENEY