1. Exceed Guest Expectations2. Provide Total Support to Your Staff3. Manage the Business ProfessionallyExecutive Summary (do last)Content ListA. General Management PlanA1. NormsA2. Overall Team Philosophy, Goal(s) and ObjectivesA3. Staff MeetingsA4. General Briefing Topics (3/4 periods)A5. General De-Briefing Topics (3/4 meal periods)NOTE: Staff MeetingsBriefing at the beginning of the shift with everyoneB. Marketing Management PlanB1. Promotion of the RKRB2. Advertising (Community Marketing)B3.Merchandising (Beverages, Appetizers and Desserts)B4. Marketing Plan TimelineC. Human Resource Management PlanC1. MotivationC2. RecognitionC3. Service & Quality TrainingD. Family Meal PlanE. Safety & Sanitation PlanF. ForecastingF1. Sales ForecastMgmt Team #F2. Team BudgetsG. SummaryH. ReferencesI. AppendicesOBJECTIVE AND ACTION PLANINGI. AppendicesHRT382 DinnerGoals of the Restaurant at Kellogg Ranch:1. Exceed Guest Expectations2. Provide Total Support to Your Staff3. Manage the Business Professionally This plan will describe how your management team will work toward achieving thesegoals.Note: Each section has to have a minimum of 3 references to support your work.Please check how to reference in section H.Executive Summary (do last)As a final addition to your team’s Management Plan, please review your plan and listthe desired results your team is working to achieve based upon all goals and objectiveswithin the plan. Present this as a one-page at as the first page in Section A.Content List A. General Management Plan...................................................................................2A1. Norms..............................................................................................2A2. Overall Team Philosophy, Goal(s) and Objectives.........................2A3. Staff Meetings.................................................................................2A4. General Briefing Topics (3/4 periods).............................................2A5. General De-Briefing Topics (3/4 meal periods)..............................3B. Marketing Management Plan...............................................................................6B1. Promotion of the RKR..........................................................................6B2. Advertising (Community Marketing)...................................................6B2.1 Merchandising (Beverages, Appetizers and Desserts)...................6B3. Marketing Plan Timeline......................................................................6C. Human Resource Management Plan...................................................................7C1. Motivation............................................................................................7C2. Recognition...........................................................................................7C3. Service & Quality Training...................................................................7D. Family Meal Plan...................................................................................................8E. Safety & Sanitation Plan.......................................................................................9F. Forecasting............................................................................................................11F1. Sales Forecast......................................................................................11Mgmt Team #....................................................................................12F2. Team Budgets......................................................................................13G. Summary..............................................................................................................14H. References............................................................................................................15I. Appendices.............................................................................................................171A. General Management PlanThis section includes a statement of the team’s overall philosophy for the week. Howwill you distinguish yourselves, as a team, in working with your staff to achieve theRKR Goals? You should utilize a theme to help clarify and highlight your team’sapproach. In the past, teams have successfully used management concepts (MBWA,TQM, etc.), slogans, quotes, songs, movies, personalities, and humor to frame theirtheme and their overall objective.A1.NormsThe team will develop a list of six to ten group norms. Everyone on the team willprovide input to the norms. The team must reach consensus on the norms. Theteam will present the norms in the form of a simple contract, with signatures of allmembers stating agreement with the norms.A2.Overall Team Philosophy, Goal(s) and ObjectivesA2.1 The team will present a statement of philosophy. It may include a team mission statement or other statement that helps frame the week. A2.2 The team will present a list of 3 goals and 3 objectives for the week.These are you targets to accomplish. The team will state how these goals and objectives relate to the three RKR goals. Objectives should be Specific, Measurable, Achievable, Realistic, and Time-Bound.Note: The remainder of this Management Plan will include the strategies and actions that your team will undertake to accomplish the goals and objectives. A3.Staff MeetingsUsing the Staff Meeting guidelines, create a general outline for your meetings.Who will cover what? How will you spend the time? How will you communicatewith your staff? You may us the checklist in the next section as a guide.A4.General Briefing Topics (3/4 periods)- “Brain Food”Each meal period, you should give some character to your briefing – somethingto think about. In the past, managers have used appropriate (www.jokes.com)jokes, quotes from famous or infamous people (www.quoteland.com;www.motivational-quotes.com), themes, music, poems, posters or stories tohelp set the mood and the stage for the day or for the challenges ahead. Thinkof this as “color commentary” to supplement or complement the facts andfigures you will present. It can happen at any time during the briefing. Theteam may use games or team-building exercises to aid in this area or in the areaof motivation and morale.- Daily sales forecast, check average goal, and guest count projections:- Reservations _____- Banquets and large parties _____- Walk-in estimate