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Cal Poly Pomona HRT 382 - Management Plan Guide

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Table of ContentsExecutive SummaryA. General Management PlanA1. NormsA2. Team Philosophy, Mission, RKR Goals, and Team ObjectivesA3. Guest FeedbackA4. Team Communication and Staff MeetingsA5. General Briefing Topics (4 or 5 meal periods)A6. General De-Briefing Topics (4 or 5 meal periods)B. Marketing PlanB1. Promotion of Your WeekB2. Manager’s SpecialB2.1: The Menu:B2.2: The RecipesB2.3: Recipe Costing (Batch and Portion Costs)B2.4: Per Plate CostB2.5: Daily Requisition SheetB3. Advertising (Community Marketing)B4 Merchandising (In-House Marketing)B5. Marketing Plan TimelineC. Human Resource PlanC1. Motivation & MoraleC2. RecognitionC3. Manager’s Special TrainingC4. Service & Quality TrainingD. Family Meal PlanE. Safety & Sanitation PlanF. ForecastingF1. Sales ForecastMgmt Team #F2. Team BudgetsG. SummaryH. ReferencesI. AppendicesAppendix 1: Team Communication and Staff MeetingsAppendix 2: Training Lesson BasicsAppendix 3: Sample Safety and Sanitation PlanAppendix 4: Sample Working Documents for CommunicationAppendix 5: Objectives and Action PlansRKR Management Plan GuideHRT382 – Lunch TeamsGoals of the Restaurant at Kellogg Ranch:1. Exceed Guest Expectations2. Provide Total Support to Your Staff3. Manage the Business ProfessionallyThis Management Plan will describe how your management team will plan, execute, and evaluate performance to meet the three goals of The Restaurant at Kellogg Ranch and the team’s performance objectives.Note: Each section must have a minimum of three (3) references to support your work. Please check how to reference properly using resources available through the library, an APA manual, the information in Section H of this document, or some other appropriate source.Formatting the Plan:The cover of the Management Plan binder shows, at a minimum, the quarter of operation, the team number, and members and management position of each team. The spine of the binder shows the quarter of operation and the team number.The Executive Summary must be one page. You may single-space the Executive Summary to achieve the one-page requirement.The remainder of the typed pages (excluding sample forms, menus, training tools, etc.)are single-spaced, have one-inch margins, are typed using a 12-point, professional font(for example, Times Roman or Arial), and the sentences and paragraph are left aligned (the right edge of a paragraph looks jagged). Paragraphs are clear, concise, and structured properly (see the PowerPoint lecture on Written Communication).Table of ContentsUse the rows below as hyperlinksTable of Contents........................................................................................................1Executive Summary...................................................................................................3A. General Management Plan...................................................................................3A1. Norms..............................................................................................3A2. Team Philosophy, Mission, RKR Goals, and Team Objectives......3A3. Guest Feedback...............................................................................4A4. Team Communication and Staff Meetings......................................4A5. General Briefing Topics (4 or 5 meal periods)................................4A6. General De-Briefing Topics (4 or 5 meal periods)..........................5B. Marketing Management Plan...............................................................................6B1. Promotion of Your Week......................................................................6B2. Manager’s Special................................................................................6B2.1 The Menu:.......................................................................................6B2.2 The Recipes....................................................................................6B2.3 Recipe Costing (Batch And Portion Costs)....................................6B2.4 The Per Plate Cost..........................................................................7B2.5 Daily Requisition Sheet..................................................................71B3. Advertising (Community Marketing)...................................................7B4 Merchandising...................................................................................7B5. Marketing Plan Timeline......................................................................8C. Human Resource Management Plan...................................................................9C1. Motivation............................................................................................9C2. Recognition...........................................................................................9C3. Manager’s Special Training..................................................................9C4. Service & Quality Training...................................................................9D. Family Meal Plan.................................................................................................10E. Safety & Sanitation Plan.....................................................................................11F. Forecasting............................................................................................................12F1. Sales Forecast......................................................................................12Mgmt Team #....................................................................................13F2. Team Budgets......................................................................................14G. Summary..............................................................................................................15H. References............................................................................................................16I. Appendices.............................................................................................................18Appendix 1: Team Communication and Staff Meetings.......................18Appendix 2: Training Lesson Basics.....................................................21Appendix 3: Sample Safety and Sanitation Plan...................................22Appendix 4: Sample Working Documents for Communication...........23Appendix 5: Objectives and Action Plans.................................................302Executive SummaryComplete the Executive Summary last.


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