Management and Organizational Behavior BUAD309 Dr Bullough Study Guide Exam 2 Chapters 9 14 Exam Wednesday November 12 2014 Chapter 9 Foundations of Group Behavior Understand in group favoritism o Offers a positive sense of belonging and idenity Understand social identity theory o Considers when and why individuals consider themselves members of groups Understand the elements of group effectiveness o Those with a strong sense of purpose and stategy rapidly achieve high performance Understand group think and group shift o Group Think Group pressures for conformity deter the group from critically appraising unusual minority or unpopular views Describes the way group discussion tends to exaggerate the initial position and shift the decision the group makes o Group Shift Understand group norms o Acceptable standards of behavior within a group that are shared by a group s Understand how to make a difficult decision when working in groups members o Positives o Negatives More complete information Increased diversity of views Increased acceptance of solutions Diversity can cause conflict May be time consuming Pressure for conformity Dominance of a few members There may be questions related to in class examples and activities Chapter 10 Understanding Work Teams Understand all of the component of the team effectiveness model o There are two caveats First teams differ in form and structure The model attempts to generalize across all types of teams but avoids rigidly applying its predictions to all teams Second the model assumes that teamwork is preferable to individual work o Context Adequate resources leadership structure o Composition Roles abilities personality o Process Purpose goals Understand the key roles of teams o Understand how to make a difficult decision when working in groups See above There may be questions related to in class examples and activities Chapter 11 Communication Understand the 4 major functions of communications o Control of individuals and resourses o Motivation Set goals and rewards give feedback o Emotional Expression Of feelings o Information Facilitate decision making Understand upward downward and lateral communication channels o Upward Communication Communication from a lower level to a higher level Used to provide feedback and relay problems o Downward Communication Communication from a higher level to a lower lever Assigns goals provides instructions communicates policies feedback etc o Lateral Communication Communication among horizontally equivalent people Understand the different types of small group networks Formal chain of command rigid 3 level organization o Chain o Wheel Team with a strong leader o All Channel Self managed teams Impersonal slow for feedback limited number of cues at the same time Understand all the elements of the richness channel o Low channel richness Written media o High channel richness Very personal rapid feedback multiple cues at once Face to face conversations Understand high context and low context cultures o High context cultures General to specific Requires a lot of explanation Ex Japan Britain Venezuela o Low context cultures Specific to general More explicit rules and ways of doing things Ex United States and the Netherlands There may be questions related to in class examples and activities Chapter 12 Leadership Understand the differences between leadership and management o Leadership Ability to influence a group toward the achievement of a vision or a set of goals Challenge the status quo Create visions of the future and inspire organizational members to want to achieve visions o Management Formulate detailed plans Create efficient structures Oversee day to day operations o Situational Leadership Theory o Path Goal Theory Understand situational leadership theory path goal theory and participatory leadership Successful leadership is achieved by selecting the right leadership styles Effective leaders clarify the path to help followers achieve work goals Built on behavior theory and cognitive theory o Participatory Leadership The way the leader makes decisions is just as important as the decision Understand transformational authentic ethical servant and level 5 leadership o Transformational Leadership More effective because they are more creative but also because they encourage those who follow them to be creative Effective and preferred leadership style o Authentic Leadership Know who they are what they believe in and value People have more faith in them o Ethical Leadership o Servant leadership Set the moral tone foe the organization Go beyond their self interests and focus on the opportunities of others Higher levels of commitment to the superior self efficacy and perceptions of justice o Level 5 Leadership Executive leader builds enduring greatness through a paradoxical combination of personal humility plus professional will Kimberly Clark example Ordinary leader becomes CEO and transforms Understand the role of trust in leadership company o Trust Physiological state that exists when you agree to make yourself vulnerable to another because you have positive expectations about how thins will turnout o Key Characteristics that lead us to believe a leader is trustworthy Integrity Honesty and truthfulness Benevolence Others interests at heart Ability Technical intrapersonal skills and knowledge Understand substitutes for leadership o Training and Experience Can replace the need for a leaders support and ability to create structure There may be questions related to in class examples and activities Chapter 13 Power and Politics Understand the role of dependence in the concept of power o Power The capacity that A has to influence the behavior of B so that B can act in accordance with A s wishes It is a function of dependence o General Dependency Postulate The greater B s dependence is on A the greater power A has over B Understand which based of power are most effective o Personal Power Expert Power Based on expertise skill or knowledge Referent Power Admiration of a person with desirable resources or personal traits These two types of power are positively related to organizational commitment performance and satisfaction with supervision Understand the defensive measures that employees use when they see politics as a threat o Avoiding Action Over conforming playing dumb stalling o Avoiding Blame Justifying playing safe scapegoating misrepresenting o Avoiding Change Prevention self protection Understand the 9 power