BUAD309 Chapter 1 What is Organizational Behavior 09 12 2014 Organizations Pervasive in our lives Intuitive understanding 2 general types of organization o Social meet members affiliation needs o Task provide product or service Business Government Non profit Hybrid Definition a consciously coordinated social unit composed of 2 or more people that functions on a relatively continuous basis to achieve a common goal or set of goals o People social unit composed of 2 or more o Purpose to achieve a common goal or set of goals o Division of Labor Consciously coordinated on a relatively continuous basis Differentiation breaking down a large job into smaller tasks Integration coordinating tasks to complete larger jobs Management Process Definition Planning Setting goals and ways to attain them focus on future goals and activities Organizing arranging tasks people and resources getting the right things to the to achieve goals right places at the right time Controlling monitoring activities and making changes monitoring and adjusting Directing focusing on the people resource dealing with people on the organization All the above are interrelated decision making is part of each function Organizational Behavior Definition Is a field of study that investigates the impact that individuals groups and structure have on behavior within organizations for the purpose of applying such knowledge toward improving an organization s effectiveness o Micro individual level psych o Meso group level scio anthro o Macro organization level soci anthro econ poly sci Organizational Resources Human Financial Raw Materials Technology Information Management Process Planning Controlling Organizing Directing Organizational Performance Efficiency Effectiveness Productivity Organizational Performance Efficiency doing things right o Using resources wisely o Focusing on resource cost associated with goal accomplishment input output Effectiveness doing the right things o Measure of task or goal accomplishment o Making the right decisions and accomplishing the goals chosen Productivity combination of effectiveness and efficiency o Summary measure of quantity and quality of work performance with resource utilization taken into account o A range of outcomes Most organizations want to be efficient and effective Summary Points An organization is consciously coordinated social unity composed of 2 or more people that functions on a relatively continuous basis to achieve a common goal or set of goals Management is the process of planning controlling organizing and leading in an organization Organizational behavior OB is a field of study that investigates the impact that individuals groups and structure have on behavior within organizations for the purpose of applying such knowledge toward improving an organization s effectiveness What is Organizational Behavior Managers Agenda o Importance of interpersonal skills in the workplace o Management roles o Management skills o Management activities Managers Is someone who gets things done through other people in organizations o Emphasis on interpersonal skills because Understanding OB helps determine manager effectiveness Leadership and communication skills are critical as a person progresses in his her career Better interpersonal skills result in lower turnover of quality employees and higher quality applications for recruitment Good places to work have better financial performance Mintzberg s Managerial Roles o Interpersonal Figurehead represents the organization or unit in ceremonial and symbolic duties of a legal or social nature ex giving out rewards to retirees generally a CEO etc but depends on how large the company is Leader guides and motivates employee performance one of 10 different roles Liaison maintains a network of contacts outside the organization or unit who provide favors and information o Informational Monitor scans the environment for information internal and external to the organization or unit extending to the business press or reading WSJ trade publication staying up to date with the world along with your niche Disseminator provides information to members of the organization Spokesperson provides official statements to people outside the organization or unit ex Rep a unit at the annual company meeting depends on your level Entrepreneur searches for opportunities and initiates projects for change develop new service Disturbance handler takes corrective action during disputes or crises Resource Allocator distributes resources to achieve outcomes could be as simple as scheduling lunchtime Negotiator bargains or negotiates to benefit the organizational or unit o Decisional labor organizations Managerial Skills o Technical Skills knowledge and proficient in a specific field most important for lower level and become less important as you more up the ladder o Human skills ability to work well with people o Conceptual skills ability to think about abstract and complex situation concerning the organization most important for higher level managers o T and H skills are important for all levels of managers Managerial Activities Summary Points o Above is how managers allocate their time based on categories A manager is someone who gets things done through other people in organizations Interpersonal skills are important at every level in organizations Past and Present Lecture 3 Agenda o Management history o Organizational behavior today o Challenges and opportunities for OB Management History o Ancient history o Industrial revolution o Classical management thought Rational scientific Vertical division of labor creating hierarchy Universal principles apply in every situation Efficiency produce products in most efficient way 3 schools of classical management thought find the BEST way to do a TASK or scientific management individual job Administrative principles Bureaucratic organization find the BEST way to MANAGE find the BEST way to ORGANIZE Take a mechanistic view or organizations thought people were cogs Organizational Behavior Today in a machine There are a few if any simple and universal principles that explain organizational Contingency variables behavior independent and dependent variables situational factors that moderate the relationship between the o There is no one best way to organize or lead o However not all ways of organizing or leading are equally effective in every situation Use systems concepts and language Use terms commonly Take an organic flexible view of