HFT 3519 NotesUnit 2Guest SpeakersFemale Speaker: went to FSU hospitality and marketingCatering director at Governors’ Club - We are in the “member business”o Relationshipso Attributes necessary Personable Listener- Stay in contact with professorso Govenors Club Put money back into clubo 50% of job is managing managerso 50% is doing your job- Catering Directoro Laboro Cost of foodo Commissiono Bartenders o Have to be able to relate to a wide variety of peopleo Understand others positions- Pros o Everyday is differento Own bosso People- Cons o You have to be willing to work weekendso Long hours, holidayso Must be flexibleo Working with so many peopleo PeopleMale speaker owns business “on the rocks” Bartends for events- Liabilityo Depending on venueo Responsibility lays on: Who is providing Who owns venue- Do an amazing job every timeo Reputation - Challenges of Owning own Businesso Managing time, money, and life Family- Head Interno Must be Organized Get in there Phone calls for follow ups and confirmations Personable Chapter 6- Service contractor: o Anyone who provides a product or service for the exhibitor or show management during the actual show. o Looking at whole pictureo Historically “decorators”o Involved in every aspecto One of services: booth design and construction- General Service Contractoro GSC: hired by the show manager to handle the general duties necessary to produce the show on site. o “an organization that provides event management and exhibitors witha wide range of services, sometimes including installing and dismantling, creating or hanging signage and banners, laying carpet and providing booth/stand furniture.” –convention industry council (cic)o A lot of competition o Responsible for drayage Drayage or material handling: move the freight in and out of the facility, manage the flow of trucks coming in and out of facility, and oversee the storage of crates and boxes during the show.  Term can be traced back to the medieval times. Drayage today is the price paid for having trucks transport products This charge is calculated in 100 lb units (cwt). Usually a minimum. Drayage form is the form for exhibitors to fill out for handlingo Most important services is to hire and mange labor Knowing how much to hire They have standing contracts with unions and trades people Know how to hire enough labor to move a show in and out Material handling o Many GSCs have expanded into specialty areas  GSC services include Account management, on-site coordination, pipe and drape, registration areas, booth setup& breakdown, planning, layout and design of exhibit area, carpet and furniture, signs, graphics,backdrops, interface with labor and unions, entry areas, offices cleaning, transportation services, material handling, customerservice, rigging, exhibitor kit, customer brokerage when dealing internationally. o Exhibitor service manual: a compilation of all the show info (dates, times, rules, and regulations) for both the show manager and the city. These can be printed, on CDs, and even on the Internet. - Trade Unionso Exhibition service contractors will make use of tradespeople in the community to help set up and tear down show. Many “tradespeople” are in the trade union. o Should be aware of local laws. If it’s a “right-to-work” state or noto In a r2w state, an individual doesn’t have to be part of union to work. Free to hire whom they want. o When not in a “right-to-work” state, people working must belong to the union. In some locales, exhibitors cannot even carry their won materials from their automobile to the trade show booth: they must use member of the porters union. Represent a class of workers. - Chapter Six Key Termsa. Drayage: material handling: move the freight in and out of the facility, manage the flow of trucks coming in and out of facility, and oversee the storage of crates and boxes during the show.i. The price paid for having trucks transport productsii. GSC is responsible for thisb. GSC: General Service Contractori. hired by the show manager to handle the general duties necessary to produce the show on site. ii. One service is booth design and constructioniii. Hired by event managers and exhibitorsiv. Install and dismantle, creating and hanging signage and bannersv. Competitive c. Right to Work state: in a right to work state anyone can be hired freely. If its not a right to work state, those hired must be part of the trade unioni. This varies by locationii. Trade unions do serve valid purposed. EAC: Exhibitor Appointed contractori. Work specifically with the exhibiting company through the year1. This keeps things consistent 2. In the areas of: a. Installation and dismantleb. Décorc. Exhibit designd. Same duties as pecialty contractor but only for specific exhibitor, not show managerii. Exclusive servicesonly provided by the official service contractor.1. Drayage would be an exampleiii. Any company other than the designated ‘official ‘ contractor providing a service to an exhibitor and can refer to an install & dismantle company, photographer, florist, or any other type of contractor”iv. Positive: build relationshipv. Reducing carbon foot print: sustainability e. Know relationship between contractors and show organizersi. Show organizers hire the GSC first. ii. Gsc acts as guideChapter 7 Notes*Libby didn’t like this chapter much so she said she would pull less from this one- A DMC is a professional management company specializing in the design and implementation of events, activities, tours, staffing, and transportation utilizing extensive local knowledge, expertise, and resources. - Local knowledge, connections, resources- Offer not limited to:o Guest tours, special events, VIP amenities, transportation etc- **Dmcs refer to the entire activities and services for a client as a “program”- **also an important element of incentive travel which is growing!- DMC’s v. DMO’so DMO’s work with interests of community and private companies that provide serviceso DMC’s get leads on new accounts from planners that have gone through a DMO o Two or more DMC’s provide the proposals.  Expensive- Business Structure of DMC’s o Must have strategically located officeo Must be legally insure for business liability and standard coverage- RELATIONSHIPS RUN THE INDUSTRYo Must keep up with contacts- DMC Organizationo Independent Operator: good when only