HFT 3519 Notes Unit 2 Guest Speakers Female Speaker went to FSU hospitality and marketing Catering director at Governors Club We are in the member business o Relationships o Attributes necessary Personable Listener Stay in contact with professors o Govenors Club Put money back into club o 50 of job is managing managers o 50 is doing your job Catering Director o Labor o Cost of food o Commission o Bartenders o Have to be able to relate to a wide variety of people o Understand others positions Pros o Everyday is different o Own boss o People Cons o You have to be willing to work weekends o Long hours holidays o Must be flexible o Working with so many people o People Male speaker owns business on the rocks Bartends for events Liability o Depending on venue o Responsibility lays on Who is providing Who owns venue Do an amazing job every time o Reputation Challenges of Owning own Business o Managing time money and life Family Head Intern o Must be Organized Get in there Personable Chapter 6 Service contractor Phone calls for follow ups and confirmations o Anyone who provides a product or service for the exhibitor or show management during the actual show o Looking at whole picture o Historically decorators o Involved in every aspect o One of services booth design and construction General Service Contractor o GSC hired by the show manager to handle the general duties necessary to produce the show on site o an organization that provides event management and exhibitors with a wide range of services sometimes including installing and dismantling creating or hanging signage and banners laying carpet and providing booth stand furniture convention industry council cic o A lot of competition o Responsible for drayage Drayage or material handling move the freight in and out of the facility manage the flow of trucks coming in and out of facility and oversee the storage of crates and boxes during the Term can be traced back to the medieval times Drayage today is the price paid for having trucks transport products This charge is calculated in 100 lb units cwt Usually a show minimum Drayage form is the form for exhibitors to fill out for handling o Most important services is to hire and mange labor Knowing how much to hire They have standing contracts with unions and trades people Know how to hire enough labor to move a show in and out o Many GSCs have expanded into specialty areas Material handling GSC services include Account management on site coordination pipe and drape registration areas booth setup breakdown planning layout and design of exhibit area carpet and furniture signs graphics backdrops interface with labor and unions entry areas offices cleaning transportation services material handling customer service rigging exhibitor kit customer brokerage when dealing internationally o Exhibitor service manual a compilation of all the show info dates times rules and regulations for both the show manager and the city These can be printed on CDs and even on the Internet Trade Unions o Exhibition service contractors will make use of tradespeople in the community to help set up and tear down show Many tradespeople are in the trade union o Should be aware of local laws If it s a right to work state or not o In a r2w state an individual doesn t have to be part of union to work Free to hire whom they want o When not in a right to work state people working must belong to the union In some locales exhibitors cannot even carry their won materials from their automobile to the trade show booth they must use member of the porters union Represent a class of workers Chapter Six Key Terms a Drayage material handling move the freight in and out of the facility manage the flow of trucks coming in and out of facility and oversee the storage of crates and boxes during the show i The price paid for having trucks transport products ii GSC is responsible for this b GSC General Service Contractor i hired by the show manager to handle the general duties necessary to produce the show on site ii One service is booth design and construction iii Hired by event managers and exhibitors iv Install and dismantle creating and hanging signage and banners v Competitive c Right to Work state in a right to work state anyone can be hired freely If its not a right to work state those hired must be part of the trade union i This varies by location ii Trade unions do serve valid purpose d EAC Exhibitor Appointed contractor i Work specifically with the exhibiting company through the year 1 This keeps things consistent 2 In the areas of a Installation and dismantle b D cor c Exhibit design d Same duties as pecialty contractor but only for specific exhibitor not show manager ii Exclusive services only provided by the official service contractor 1 Drayage would be an example iii Any company other than the designated official contractor providing a service to an exhibitor and can refer to an install dismantle company photographer florist or any other type of contractor iv Positive build relationship v Reducing carbon foot print sustainability e Know relationship between contractors and show organizers i Show organizers hire the GSC first ii Gsc acts as guide Chapter 7 Notes Libby didn t like this chapter much so she said she would pull less from this one A DMC is a professional management company specializing in the design and implementation of events activities tours staffing and transportation utilizing extensive local knowledge expertise and resources Local knowledge connections resources Offer not limited to o Guest tours special events VIP amenities transportation etc Dmcs refer to the entire activities and services for a client as a program also an important element of incentive travel which is growing DMC s v DMO s provide services through a DMO o DMO s work with interests of community and private companies that o DMC s get leads on new accounts from planners that have gone o Two or more DMC s provide the proposals Expensive Business Structure of DMC s o Must have strategically located office RELATIONSHIPS RUN THE INDUSTRY o Must keep up with contacts DMC Organization o Must be legally insure for business liability and standard coverage o Independent Operator good when only a limited or specific service is needed for the success of the event o Multi services operator typically larger with established networks of o Destination Management Networks pull resources to achieve service offerings economies of scale Independent operator