HOSP MGMT 1st Edition Lecture 6 Outline of Last Lecture I. Methods of Dispute Resolutiona. Mediationb. ArbitrationOutline of Current Lecture II. Access Rules for hospitality facilitiesa. Rationale for the differenceb. Common law duty to receivec. Excuses for not receiving guests at common lawd. Age restrictionse. Holdover guestsCurrent Lecture:Chapter 3: Access RulesAccess rules for Hospitality facilities------Importance of History-------historical differences between Hotels and other entitiesRationale for the difference: Hotels have always had more duties to give access to patrons than other hospitality facilities because they have fewer reasons to turn people down than restaurants and bars- Hotels are places that in the past people have gone for safety, so they have moreof a reason to be open and available and less reasons to turn people down- People don’t go to bars and restaurants for safety like they do hotels- two different standardsThese notes represent a detailed interpretation of the professor’s lecture. GradeBuddy is best used as a supplement to your own notes, not as a substitute.- Common Law Duty to Receive—for hotelso Statement of the rule— Inns have a duty to receive prospective guests up to the limits of their physical capacity 24 hours a day. o Means that hotels can never be closed, they cannot have typical “businesshours”, must be 24 hourso Hotels do not have much freedom to say no to a guest as restaurants and barsExcuses for not receiving guests at Common Law (1) Guest can’t pay (2) Guest would endanger other guests- if they are “ill” (3) Inn is full (4) Inn has reason to believe room will be used for illegal purposes- prostitution, manufacturing meth, underage drinking, etc (5) Guest is extremely drunk and disorderlyAge as an excuse for failure to receive? - Some states have code provisions for age limits on hotel room rentals; In Missouri you have to be 18 to rent a room Rules as to Restaurants/Bars, Casinos etc.---May be more selective--------No common law duty to receive- Restaurants can turn people down if they want to based on a lot more things thanhotels can - “The black book”- a list of people not allowed in Casino’s- Contract situations: Hotel and Restaurant reservations are considered a contracto Overbooking problem- hotels book for 104% of their capacity because they depend on people cancelling their reservations Walking a guest- taking the overbooked guest to another facility Technically overbooking is breach of contract and COULD lead to alawsuit but this probably will not occur Hotels do not have to tell you that they are overbooking, however, airlines do have to tell you if they are overbooking their flight- Holdover guest example- Who should receive the room?o Holdover guest- a guest that decides they want to stay for longer thantheir reservation holds (they want to stay an extra day or two)o If the hotel is booked and someone needs the room they are in, what do you do? You should politely tell the holdover guest that you don’t have room for him because you owe nothing contractually to the holdover guest, but the new guest has a contract to be filled because you promised them a room when they made the
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