HSP MGMT 1133 1st Edition Lecture 14Outline of Last Lecture I. Remediesa. Private PlaintifII. Defenses to ADAa. Mrs. Murphy’s Boarding Houseb. Private clubc. Safetyd. Financial defensese. Nondiscriminatory reasonIII. Examples of specific ADA situationsOutline of Current Lecture IV. Examples of specific ADA situations:Current Lecture:Examples of specific ADA situations (continued)Drive through lanes and deaf customers- must have some accommodations that allow the deaf driver to be able to use the drive throughBraille menus- do restaurants have to have Braille menus for blind customers? ADA says if you do not have a Braille menu then you have to have a staff member read the entire menu to a blind customer who shows upService animals- what is a service animal? A dog or a small horse that helps someone perform aday to day life function. A “comfort animal” just makes someone feel more at ease. These notes represent a detailed interpretation of the professor’s lecture. GradeBuddy is best used as a supplement to your own notes, not as a substitute.- Managers/staff members can only ask “is this animal a service animal?” but cannot ask what it does or what disability it is for- Cannot ask if it is certified or if they have their papers with them to prove it is certified- Cannot impose a surcharge on the animal- Can only ask the animal to leave if it is threatening a customer or being abnormally loud- ADA trumps a “no pets” rule, also trumps the rule that says you can’t have dogs around where food is being preparedConditions or appearances perceived as unpleasant- ex: customer in a restaurant had no arms so he ate with his feet, several other customers complained because it was unpleasant to look at, but the manager couldn’t do anything about it because of the ADA, he has the right to be there just like any other guestWebsite access for the blind- ADA was first meant to apply to brick and mortar buildings, but now it is applied online as
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