Slide 1REA(L) Sample TemplateExample 1Example 2Example 3Example 4Slide 7Slide 8Slide 91IM341 Spring 2014As directed in class, create one or more REAL business process analysis grids (create as many copies of slide 2 as needed) for each example.2REA(L) Sample TemplateBusiness Process:Process Objectives:Event Trigger Resources Agents Location BusinessRisks3Example 1•A retail store customer takes her merchandise to a cashier at one of several POS (point of sale) terminals located at a store. The clerk scans the item's control tag to enter the price. The customer presents cash or a credit card to pay for the merchandise. If the customer uses a credit card, the clerk scans the card to verify the payment and the customer signs the credit card receipt. (Credit card proceeds are transferred to the retail store’s bank account by the credit card company.) The customer exits the store with his/her package. At the end of each day, a cashier collects cash from the POS terminals and deposits the money in the bank.Create an REAL grid(s) to document the business process(es) described below. Complete the grid from the perspective of the retail store. Use a different grid for each process discussed in the narrative.4Example 2•P&D Express (P&D) is a small business that uses four leased vans to provide pickup and delivery services to customers throughout the metropolitan area. Every morning, an office clerk checks the gas levels of the delivery vans to be sure that each van has no less than ¾ tank of gas. When a van in need of gas is discovered, the clerk pulls a petty cash form and cash from the petty cash box, and drives the van to the Gas and Go Quick Mart nearby. The clerk pays for the gas and receives a cash receipt. After pumping the fuel, the clerk records the cash receipt number, the van ID#, and the mileage on the petty cash form. Upon returning to P&D, the clerk staples the cash receipt to the petty cash form and puts it in the petty cash box. Create an REAL grid(s) to document the business process(es) described below. Complete the grid from the perspective of P&D. Use a different grid for each process discussed in the narrative.5Example 3•Brian’s Baby Emporium sales order clerks receive phone and online orders from customers for cradles. The clerks enter order data using an order entry software program that adds to the list of items that the Warehousing personnel need to move from one of the Baby Emporium two inventory warehouses to their shipping dock. When the Shipping Department receives the goods, they pack the order, then ship the goods via UPS, DHL or FedEx, record the shipment in the information system and generate a sales invoice (a bill) which is e-mailed to the customer. All customers buy using in store credit, so the computer program also increases the customer’s accounts receivable balance. Create an REAL grid(s) to document the business process(es) described below. Complete the grid from the perspective of Brian’s Baby Emporium. Use a different grid for each process discussed in the narrative.6Example 4•Rachel’s Vintage Children’s Toys and Books, uses inventory management system software to monitor inventory levels. On December 14, their inventory management system alerted Purchasing that they were low on several inventory items. A purchasing clerk placed a large purchase order with the Disney Corporation. The clerk added the order to the Company's data file of outstanding purchase orders. On December 16, the receiving dock personnel at Rachel’s received the inventory items and recorded the receipt. Store personnel were contacted and they retrieved the items from the receiving dock and placed the items on the appropriate store shelves. On December 18, Rachel’s personnel received an invoice (the bill) in the mail from Disney. An accounts payable software program was used to record the purchase and increase the amount owed (accounts payable) to the Disney Corporation.Create an REAL grid(s) to document the business process(es) described below. Complete the grid from the perspective of Rachel’s Vintage Children’s Toys and Books. Use a different grid for each process discussed in the narrative.7Example 5•MarlaJean Cakes, run by Marla and Jean, sells specialty cakes baked fresh to customer specifications. Marla receives customer orders in person at the store, by phone, or by email. Customers must pay for cakes at the time of the order. The payment details (e.g., the type of payment and details about the check or credit card) are recorded. A receipt (marked as "Paid“ with a pick up date) is printed and provided to the customer. Marla sends an electronic copy of the order to Jean in the bakery located in the back of the store. Jean gathers the necessary ingredients, and then mixes, bakes, and frosts each specialty cake per the customer order. When a cake order is complete, Jean boxes it, prints a sticker containing the order details, and adheres the sticker to the box. When customers arrive to pick up cake orders, the customer presents his/her copy of the order marked "Paid." Marla scans both the customer receipt and the order sticker on the cake box to make sure they match. The cake is given to the customer and the transaction is recorded in the transaction processing system, including the financial (general ledger) records. Create an REAL grid(s) to document the business process(es) described below. Complete the grid from the perspective of MarlaJean Cakes. Use a different grid for each process discussed in the narrative.8•GreenCare offers landscape maintenance services to business customers. As part of their service, GreenCare uses their own landscaping equipment and supplies the equipment fuel, mulch, and other necessary maintenance materials. Each day customers call to request bids on work. A GreenCare customer service rep provides a bid to each customer who calls. A copy of the bid is sent in writing via email or fax. If a customer accepts the bid, a contract stating the terms and conditions of the agreement is created by GreenCare (e.g., types of services to be provided, the cost of each, how often the services will be provided, and when payments are due from the customer). Once the customer signs and returns the contract, the services are scheduled. Customers must pay an initial contract service fee to complete the contract negotiation. Services are rendered by GreenCare at the scheduled time. Within 30