MANGMT 3000 1st Edition Lecture 18 Outline of Last Lecture Outline of Current Lecture I Communication Current Lecture Communication transfer of info and understanding from one person to another Sender person wanting to share info called a message Receiver person for whom the message is intended Encoding translating a message into understandable symbols or language Decoding interpreting and trying to make sense of the message Medium pathway by which a message travels Feedback receiver expresses his reaction to the sender s message Noise any disturbance that interferes with the transmission of a message Medium richness indicates how well a particular medium conveys info and promotes learning Rich medium best for nonroutine situations and to avoid oversimplification Lean medium best for routine situations and to avoid overloading Barriers to communication 1 Physical 2 Semantic 3 Personal Semantics study of the meaning of words Jargon terminology specific to a particular profession or group Nonverbal communication consists of messages sent outside of the written or spoken world These notes represent a detailed interpretation of the professor s lecture GradeBuddy is best used as a supplement to your own notes not as a substitute Formal communication channel follows chain of command and are recognized as official Informal communication channels develop outside the formal structure and do not follow the chain of command Grapevine unofficial communication system of the informal org Management by wandering around term used to describe a manager s literally wandering around his org and talking with people across all lines of authority Multicommunicating represents the uses of technology to participate in several interactions at the same time
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