UTK IS 530 - Selection & Evaluation of Information Sources and Services

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Selection & Evaluation of Information Sources and ServicesWhy Evaluate Services?Slide 3Levels of EvaluationLevels of Evaluation: InputsLevels of Evaluation: OutputsLevels of Evaluation: OutcomesEvaluation GuidelinesSelection of Reference SourcesSlide 10Slide 11Evaluation of Print SourcesEvaluation of Electronic DatabasesSlide 14Evaluation of IntermediariesEvaluation of Reference TransactionsEvaluation of User SatisfactionSelection & Selection & Evaluation of Evaluation of Information Information Sources and Sources and ServicesServicesDr. Dania BilalDr. Dania BilalIS 530IS 530Fall 2007Fall 2007Why Evaluate Services?Why Evaluate Services?Assess and improve the quality of Assess and improve the quality of existing servicesexisting servicesIdentify the need for new types of Identify the need for new types of services or programsservices or programsJustify funding and supportJustify funding and supportWhy Evaluate Services?Why Evaluate Services?Manage human and physical Manage human and physical resources more effectively and resources more effectively and efficientlyefficientlyJustify the need for maintaining Justify the need for maintaining services and need for additional services and need for additional programsprogramsLevels of EvaluationLevels of EvaluationLancaster’s scheme:Lancaster’s scheme:InputsInputsOutputsOutputsOutcomesOutcomesLevels of Evaluation: Levels of Evaluation: InputsInputsMaterials available to provide a Materials available to provide a serviceserviceReference collectionReference collectionPrint and electronicPrint and electronicExternal materials (virtual)External materials (virtual)Levels of Evaluation: Levels of Evaluation: OutputsOutputsMeasurement of quality of providing Measurement of quality of providing a service:a service:Answering reference questionsAnswering reference questionsaccuracyaccuracycompletenesscompletenessAssistance given in using sourcesAssistance given in using sourcesLevels of Evaluation: Levels of Evaluation: OutcomesOutcomesMeeting user information needsMeeting user information needsLevel of satisfactionLevel of satisfactionLevel of knowledge gained or improvedLevel of knowledge gained or improvedDiscussion QuestionDiscussion Question: How should : How should professionals assess user professionals assess user satisfaction?satisfaction?Evaluation GuidelinesEvaluation GuidelinesRUSA guidelines for reference RUSA guidelines for reference servicesserviceshttp://http://www.ala.org/rusaTemplate.cfm?Sectionwww.ala.org/rusaTemplate.cfm?Section==referenceguide&Templatereferenceguide&Template=/=/ContentManagement/ContentDisplay.cContentManagement/ContentDisplay.cfm&ContentIDfm&ContentID=26884=26884Selection of Reference Selection of Reference SourcesSourcesRUSA Reference CommitteeRUSA Reference CommitteeOutstanding Reference Sources Annually in May issue of Annually in May issue of American LibrariesAmerican LibrariesPrint sourcesPrint sourcesSmall- and medium-sized academic and Small- and medium-sized academic and public librariespublic librariesOnline via RUSA websiteOnline via RUSA websiteSelection of Reference Selection of Reference SourcesSourcesARBA (American Reference Books ARBA (American Reference Books Annual)Annual)GuidesGuidesGuide to Reference Books Guide to Reference Books Walford’s Guide to Reference MaterialsWalford’s Guide to Reference MaterialsRecommended Reference Books for Small Recommended Reference Books for Small and Medium-Sized Libraries and Media and Medium-Sized Libraries and Media CentersCentersGuide to Reference Materials for School Guide to Reference Materials for School Library Media Centers Library Media Centers (Safford, Barbara R.) (Safford, Barbara R.)Selection of Reference Selection of Reference SourcesSourcesBooklist Booklist ((Reference Book BulletinReference Book Bulletin))Library Journal Library Journal (print, websites, and databases)(print, websites, and databases)School Library JournalSchool Library JournalReference & User Services QuarterlyReference & User Services QuarterlyBooks in Print With Book ReviewsBooks in Print With Book ReviewsChoice Choice (reviews electronic databases in each (reviews electronic databases in each issueissueMany other sources are listed in your text (Vol. I, Many other sources are listed in your text (Vol. I, chap. 3). These Sources serve as selection and chap. 3). These Sources serve as selection and evaluation tools.evaluation tools.Evaluation of Print Evaluation of Print SourcesSourcesCriteria:Criteria:PurposePurposeAuthorityAuthorityCurrencyCurrencyPhysical conditionPhysical conditionFormatFormatCurriculum needsCurriculum needsTarget audienceTarget audienceObjectiveness of contentObjectiveness of contentOnline availabilityOnline availabilityCostCostEvaluation of Electronic Evaluation of Electronic DatabasesDatabasesPurposePurposeDesignDesignUser InterfaceUser InterfaceSearch and Retrieval featuresSearch and Retrieval featuresRecord structureRecord structureNavigation Navigation Visual elements (icons, metaphors, colors, etc.)Visual elements (icons, metaphors, colors, etc.)Ease of useEase of useLinks to external resources (e.g., SFX) Links to external resources (e.g., SFX)Evaluation of Electronic Evaluation of Electronic DatabasesDatabasesAuthorityAuthorityCoverage (time period)Coverage (time period)Scope (type of publications Scope (type of publications covered/indexed)covered/indexed)Full-text availability of articlesFull-text availability of articlesTarget audienceTarget audienceCurriculum needsCurriculum needsCostCostOther criteria?Other criteria?Evaluation of Evaluation of IntermediariesIntermediariesApproachabilityApproachabilityKnowledge of reference collectionKnowledge of reference collectionKnowledge of local services and referralKnowledge of local services and referralSkills in identifying user needs Skills in identifying user needs (mediation)(mediation)(we will cover the evaluation of the (we will cover the evaluation of the reference process and mediators later in reference process and mediators later in the course) the course) Communication with usersCommunication with usersEvaluation of Reference Evaluation of Reference TransactionsTransactionsTypes:Types:ObtrusiveObtrusiveIssues & challengesIssues &


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