BUS-Z 302 Lecture 4Outline of Last Lecture I. Steak n’ ShakeOutline of Current Lecture I. Steak n’ ShakeII. Team FormationIII. SAS videoCurrent Lecture-What did differentiate Steak n' Shake?oHigh customer service-Measured by external ratersSecret shoppersoHigh employee engagement-Measured by low turnover and surveysoStore manager(drives the first two)-Where do I find the great leaders?-What are those great leaders doing?oFranchise ownership-You're more invested because YOU own it!-Team FormationoWe were put into our teams and if you weren’t there then you can find your team via the spreadsheet under the resources tab on OnCourse-SAS videooWe watched a video on SAS that was featured in 60 minutes oWe will continue our discussion about this on TuesdayThese notes represent a detailed interpretation of the professor’s lecture. GradeBuddy is best used as a supplement to your own notes, not as a
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