Importance of Conflict Management SkillsSlide 2Slide 3Slide 4StylesSlide 6Slide 7Slide 8Slide 9Importance of Conflict Management SkillsManagers spend about 21% of their time dealing with conflict.•Conflict management skills predict managerial successThomas Green Case DiscussionHis individual background and the businessHow would you describe the personalities and work styles of Green and Davis?What do you think of his performance in the first 5 months?Sources, causes, & types of conflictAgenda’s of Davis and McDonald?What should Green do now, at the end of the case?Conflict handling styles/approachesConcern for other’s outcomes Concern for own outcomesCompromisingConflict Handling & Negotiation StylesCollaborationCompetitionAccommodationAvoidanceLowLowHighHighStylesCompetition Win – lose / assertive & uncooperativeWhen might this be appropriate?Emergency situationsOne time interaction / No future interactions expectedDon’t value the relationship with other partyHowever, need to consider reputationStylesAvoidance (unassertive, withdrawal)Suppress conflict by avoiding it or the other partyWhen to use?Use when the matter is trivialWhen you need time to cool down or the other party needs to cool downThen….. approach the situation when “ready”Step 1 of a 2 step approachStylesAccommodating (Unassertive & cooperative)Put the needs/outcome of the other party above your ownWhen to use?When the issue/outcome is more important to others When you need to preserve the relationshipLose on the outcome to gain on the relationshipCautions:You may eventually “blow-up” Others may view you as a pushoverStylesCompromising Split itEach party intends to or is asked to “give-up” something: Middle ground results in incomplete satisfaction of both parties concernsWhen to use?Time pressureAfter struggling for awhile, use it as a gesture to preserve the relationshipStylesCollaborating (assertive & cooperative)“Win-win” strategyEach party seeks to fully satisfy their concerns and the concerns of the other partyMindset Searching for a mutually beneficial outcomeWhen to use?Long-term relationshipsBuild a positive reputationAlmost any