Chapter 10 Key Terms (EXAM 3)
The key terms highlighted in yellow from the book.
17 Cards in this Set
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reactive change
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making changes in response to problems or opportunities as they arise.
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proactive change
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or planned change, involves making carefully thought-out changes in anticipation of possible or expected problems or opportunities.
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technology
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is not just computer technology; it is any machine or process that enables an organization to gain a competitive advantage in changing materials used to produce a finished product
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resistance to change
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is an emotional/behavioral response to real or imagined threats to an established work routine.
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adaptive change
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is reintroduction of a familiar practice
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innovative change
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is the introduction of a practice that is new to the organization
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radically innovative change
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involves introducing a practice that is new to the industry
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benchmarking
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a process by which a company compares its performance with that of high performing organizations
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organizational development (OD)
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is a set of techniques for implementing planned change to make people and organizations more effective.
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change agent
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a consultant with a background in behavioral sciences who can be a catalyst in helping organizations deal with old problems in new ways
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intervention
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is the attempt to correct the diagnosed problems
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creativity
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which is the process of developing something new or unique
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seeds of innovation
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the starting point for organizational innovation
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product innovation
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is a change in the appearance or the performance of a product or a service or the creation of a new one.
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process innovation
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is a change in the way a product or service is conceived, manufactured, or disseminated
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incremental innovation
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the creation of products, services, or technologies that modify existing ones
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radical innovations
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the creation of products, services, or technologies that replace existing ones.
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MGT 300: EXAM 1