Front Back
intellectual capital
shared knowledge
glass ceiling affect
invisible barrier of a feeling of empowerment (race/religion/gender)
3 u's
what happens to you is up to you
external locust
external locust
internal locust
you control your own destiny
manager does...
supports and accomplishes things through others
middle manager
oversees large departments
line manager
directly over people who do work
staff manager
specialized (CFO) technical people
functional manager
organization broke up into divisions (departments)
team leader
manager with responsibilities but no authority
administrative manager
manager in non-profit
Minceberg's 3 main roles
Interpersonal 1. figurehead, leader---> needs to be this 2. informational 3. monitor
4 traditional functions of manager
1. Plan 2. Organize 3. Lead 4. Control
skill
ability to translate knowledge into ability
EQ
emotional intelligence, relationships- how well do you manage others
Managerial Compency (skillbase)
1. Communication 2. Teamwork 3. Self-management 4. Leadership 5. Critical thinking & creativity 6. Professionalism ****7. Honesty (do what you say you'll do)
Deming
father of quality management
Learning styles
1. Hands on 2. Observing 3. Problem Solving 4. Informational
system
a collection of interrelated parts working together
knowledge management
process of using intellectual capital for competitive advantage
micro-credit (lending)
small loans @ very low interest rates to people operating small enterprises
stakeholders
persons directly affected by organization
sustainability
capacity to endure, creates least impact on environment
8 environmental factors
1. Economic 2. Legal 3. Technological 4. Sociocultural 5. Natural Environment ***6. Competitive ***7. Globalization ***8. Customers
competitive advantage
something you do alot better that competition cant copy easily
strategic positioning
position in business (finding your niche-what your good at)
environmental uncertainty
lack of complete info about environment
customer relationship w/ management
building lasting relationships
workplace spirituality
shared communities of diverse value and are respected
prejudice
negative, irrational attitude of a group/race
discrimination
acting upon prejudice to take negative action
productivity
quality/quantity
efficiency
max out w/ min in
upside down pyramid
customers on top, workers (managers) on bottom
art/science management
art=lead science=controlling, organizing, planning
culture
system of shared beliefs and values that guide behavior invisible/solid- one sees and hears when walking around
future shock
a book written by Alvin Toffler, "too much change in too short of a period"
IQ
intelligence quotient, a score derived to assess intelligence based on several different standardized tests
resource management
efficient and effective deployment for an organizations resources when they are needed
stockholder
one who owns shares of stock in corporation or mutual fund
using scientific methods to solve work related problems =
evidence based management
Frederick Taylor
scientific management emphasizes careful selection and training of workers and supervisory
Henry Fayol
adminstrative principles is foresight, organization, command, coordination, and control
Max Weber
bureaucracy is founded on logic, order, and legitimate authority

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