View
- Term
- Definition
- Both Sides
Study
- All (17)
Shortcut Show
Next
Prev
Flip
Chapter 10 Key Terms (EXAM 3)
reactive change |
making changes in response to problems or opportunities as they arise. |
proactive change |
or planned change, involves making carefully thought-out changes in anticipation of possible or expected problems or opportunities. |
technology |
is not just computer technology; it is any machine or process that enables an organization to gain a competitive advantage in changing materials used to produce a finished product |
resistance to change |
is an emotional/behavioral response to real or imagined threats to an established work routine. |
adaptive change |
is reintroduction of a familiar practice |
innovative change |
is the introduction of a practice that is new to the organization |
radically innovative change |
involves introducing a practice that is new to the industry |
benchmarking |
a process by which a company compares its performance with that of high performing organizations |
organizational development (OD) |
is a set of techniques for implementing planned change to make people and organizations more effective. |
change agent |
a consultant with a background in behavioral sciences who can be a catalyst in helping organizations deal with old problems in new ways |
intervention |
is the attempt to correct the diagnosed problems |
creativity |
which is the process of developing something new or unique |
seeds of innovation |
the starting point for organizational innovation |
product innovation |
is a change in the appearance or the performance of a product or a service or the creation of a new one. |
process innovation |
is a change in the way a product or service is conceived, manufactured, or disseminated |
incremental innovation |
the creation of products, services, or technologies that modify existing ones |
radical innovations |
the creation of products, services, or technologies that replace existing ones. |