The Triple ConvergenceE-Ticket on Southwest AirlinesBizhub – a.k.a. define the word “computer”It all started around 2000Hardware Availability Coupled With Software Availability – Convergence #1Standardization of the Platform – Convergence #2Plug-and-Play Leads to More Labor – Convergence #3Slide 8Slide 9The Triple ConvergenceChapter 3E-Ticket on Southwest AirlinesLesson to learn, when a company or organization gives you access to their resources so that you can provide the labor to meet your needs – you are an unpaid employee for the company•What if an error is made?•What if you are unable/incapable of providing the labor?•Who supplies the user-side technology?Bizhub – a.k.a. define the word “computer”Back to Moore’s LawWhat are the pieces?•Role of a central processing unit•Role of the connecting network•Role of the user education (and who pays for the education)•Role of the applicationIt all started around 2000Y2K•Need for computer code fixes•Not enough labor in the organizations that originally created the code•Networks allowed trained labor to work on computer code without relocation•After the Y2K demand ended, there was a large pool of skilled talent that organizations did not know existed until Y2KHardware Availability Coupled With Software Availability – Convergence #1You have to have enough computers, networks, productivity software (Friedman uses the term ‘workflow’), and trainingThe value of the integrated use is tremendously greater than simply the sum of the values of these partsStandardization of the Platform – Convergence #2Why is a highway lane two-horse-butts wide?Why does productivity increase once a standard for use of productivity tools (hardware & software) emerge?This has the unintended consequence that you cannot predict who your next partner or competitor will be – ‘horizontal for FriedmanPlug-and-Play Leads to More Labor – Convergence #3If the standard is known and if the hardware/software is available and if the barriers to market entry are extremely low then goods/services can quickly become a commodity and competition is primarily based upon costDo you find it an oxymoron that Apple makes sure its computers can run Microsoft software?With the 3 convergences, why leave the comfort of home?The dot com boom was not synonymous with the boom in globalization. Unfortunately, many leaders and organizations in the US thought it was and were late in catching on to the fact that the dot com bust in the US was a windfall profit to much of the developing