Professor Blake OPM 101 Name__________________________Spring 2010EXAMINATION 2, Version BUse a Scantron Form No. 886-E to record your choice of the best answer to each of the following questions. You have the full period to answer the questions.The following questions are worth three (3) points each.1. Forecasts are more accurate for individual items than for groups or families of items.a) Trueb) False2. Capacity planning is complicated by the fact that capacity is usually purchased in chunks, rather than smooth increments.a) Trueb) False3. In product layouts, the material moves continuously and uniformly through a series of workstationsuntil the product is completed.a) Trueb) False4. A single-line service system eliminates jockeying behavior.a) Trueb) False5. Problem-solving teams are small groups of employees who meet to identify, analyze, and solve operational problems.a) Trueb) False6. Qualitative forecasting methodsa) are made objectively by the forecasterb) are made subjectively by the forecasterc) are made using existing data sourcesd) are based on mathematical modelse) are only used in parallel with quantitative models7. Which of the following is not considered to be one of the four basic patterns of time series data?a) Horizontalb) Trendc) Verticald) Seasonalitye) Cycle8. For what is a tracking signal used?a) To identify trends in actual datab) To identify seasonality in actual datac) To identify the effect of business cycles on actual datad) To compute the value of the smoothing constant,, for exponential smoothinge) To identify forecast bias1Professor Blake OPM 101 Name__________________________Spring 20109. Consider the demand data listed below. What is the 4-month moving average forecast for June?Month Actual DemandJan. 10,000Feb. 12,000Mar. 24,000Apr. 8,000May 14,000 (12,000+24,000+8,000+14,000)/4 = 14,500a) 14,000b) Not enough information is given to answer the question.c) 14,500d) 13,500e) 15,33310. Effective capacity isa) the maximum input rate that can be sustained under normal conditionsb) the maximum output rate that can be sustained under normal conditionsc) the maximum input rate that can be sustained under ideal conditionsd) the maximum output rate that can be sustained under ideal conditionse) the maximum percent measure of how well available capacity is being used11. The ratio of actual output rate to capacity is ____________________________.a) effectivenessb) cycle timec) throughputd) utilizatione) productivity12. Long-term capacity requirements are identified on the basis of ___________________________.a) the current trend of the economyb) the expected lifetime of the facilityc) demographic factorsd) forecasts of future demande) future political events13. Locating close to customers is least important for __________________________.a) bakeriesb) movie theatersc) flower shopsd) diamond minese) gas stations14. Intermittent operations are seen in organizations that produce:a) a small variety of different productsb) high volumes of a few standard productsc) a large variety of different productsd) a large volume of many standardized productse) assembly line manufacturing2Professor Blake OPM 101 Name__________________________Spring 201015. A car wash is an example of which layout type? a) invertedb) hybridc) processd) fixed positione) product16. Shipbuilding is an example of which layout type? a) invertedb) hybridc) processd) fixed positione) product17. Studies mentioned in the text have shown that workers that are in close proximity to each other are more likely to ________________________________________.a) catch a coldb) date each otherc) get on each other’s nervesd) have greater understanding, tolerance, and trust for one anothere) play practical jokes on each other18. What occurs when a customer decides not to enter the waiting line?a) balkingb) walkingc) renegingd) vacillatinge) jockeying19. A single-line, multiple-server system has _____ ______ in terms of waiting times than the same system with a line for each server.a) poorer performanceb) similar performancec) better performanced) comparable performancee) reduced performance20. Which of the following is not considered to be a valid performance measure of a waiting line system?a) the average number of customers waiting in lineb) the customer population sourcec) the average number of customers in the systemd) the average amount of time customers spend waitinge) the system utilization rate3Professor Blake OPM 101 Name__________________________Spring 201021. Which of the following is not considered to be a valid performance measure of a waiting line system?a) the priority used for controlling the lineb) the average number of customers waiting in linec) the average number of customers in the systemd) the average amount of time customers spend waitinge) the system utilization rate22. What is the approach to job design which involves an increase in responsibility for work planning and/or inspection?a) job enlargementb) job rotationc) job enrichmentd) job involvemente) job enhancement23. The approach that details the tasks of a job and how to do them is _______________________.a) work measurementb) job evaluationc) methods analysisd) job designe) work sampling24. Standard times can be used to measure performance of individual workers. If a worker fails to match the standard time, the company should do what?a) put the worker on probationb) ignore the situationc) change the standard timed) provide training to improve the worker’s performancee) fire the workerThe following problems are worth ten (10) points each.1. Hoops, Inc., produces videos on the art of shooting in basketball. The firm has experiencedthe following demand for the most recent four months. Prepare an exponential smoothing forecast for July, using an  value of .40. Initiate the process by assuming that the forecast for March is 8,000 units.Month Demand Forecast Ft+1 = α * A1 + (1- α) * F1Mar. 10,000 8,000 FAPR = .4(10,000) = .6(8,000) = 8,800Apr. 2,000 8,800 FMAY = .4(2,000) + .6(8,800) = 6,080May 20,000 6,080 FJUN = .4(20,000) + .6(6,080) = 11,648June 30,000 11,648 FJUL = .4(30,000) + .6(11,648) = 18,989July 18,9894Professor Blake OPM 101 Name__________________________Spring 20102. A clinic has been set up to give flu shots to the