CMN 230 Lecture 6 Outline of Last Lecture I II Attribution Perceptual Biases Outline of Current Lecture I Two functions of nonverbal communication II Six Types of nonverbal communication III Three Guidelines for effective nonverbal communication Current Lecture Verbal vs nonverbal ex tired eyes blushing when embarrassed show attitudes and feelings Verbal Nonverbal usually conscious usually unconscious intermittent take turns talking continuous content focused relationally focused single channel multiple channels Two functions of nonverbal communication I It relates to verbal communication 1 It can reinforce verbal messages ex smiling while saying i love you 2 It can contradict a verbal message 3 It can substitute a verbal message ex construction worker wearing hard hat in construction zone II It conveys emotional and relationship dimensions of a message 1 Can convey how you are feeling emotionally 2 Can convey how you feel about the relationship with them Six Types of Nonverbal Communication 1 Facial cues and eye gaze eye gaze is the number one predictor of how strong your first impression is 2 Kinesics Gesture posture body position 1 Pointing conveys power 2 Nodding in agreement conveys that you have less power These notes represent a detailed interpretation of the professor s lecture GradeBuddy is best used as a supplement to your own notes not as a substitute 3 Head of the table spot that is facing the door 3 Haptics involving touch ex handshakes getting a hair cut hugs 1 Light fleeting touch creates positive feelings proven to increase tips for servers 4 Vocalics study of voice includes all non words in the aspect of language Ex groaning laughing silence but also rate hitch volume and tone of voice 1 Quiet softer voices submissive 2 Fast talkers are seen as more intelligent 5 Proxemics personal space for social interaction 1 When personal space is violated we back away avoid eye contact asking them to move coughing 2 worst ways to make a first impression violate personal space 6 Chronemics cues based on time 1 Communicate how much we value a relationship based on how much time we spend with them 2 Varies across cultures busses in Champaign considered late when 30 mins late in Japan considered late when 1 minute late Equilibrium Theory Individuals try to maintain a comfortable degree of intimacy through an approach avoidance ratio Three Guidelines for effective nonverbal communication topics to write first paper 1 Interpret clusters of nonverbal cues pay attention to all of cues not just one for a more accurate interpretation and to avoid misinterpretation 2 Maintain consistency in your verbal and nonverbal cues avoid distractions like heavy perfumes and big jewelry what you say and what you do should match 3 Adapt nonverbal cues to the situation whatever the context calls for use the appropriate nonverbal cues to have more effective communication