UA BNAD 302 - Chapter 3, Environment of Management (2 pages)

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BNAD 302 Human Side of Organizations Lecture 4 Chapter 3 Outline of Last Lecture Chapter 2 Management Theory Historical classical behavioral and quantitative viewpoints vs Contemporary Perspectives systems contingency and quality management viewpoints Chapter 3 Environment of Management Amazon com and the customer experience Jeff Bezos founder of CEO of Amazon com is obsessed with customer service A Believes that company s success is driven by the customer experience B Cut transportation costs by 40 I Ethical Responsibilities A Ethical dilemma situation in which you have to decide whether to pursue a course of action that may benefit you or your organization but that is unethical or even illegal B Ethics standards of right and wrong that influence behavior C Values relatively permanent and deeply held underlying beliefs and attitudes that help determine a person s behavior Organizations may have two value systems that conflict 1 The value system stressing financial performance 2 The value system stressing cohesion and solidarity in employee relationships II 4 approaches to deciding ethical dilemmas A Utilitarian guided by what will result in the greatest good for the greatest number of people B Individual guide by what will result in the individual s best long term interests which ultimately are in everyone s self interest C Moral rights guided by respect for the fundamental rights of human beings D Justice guided by respect for impartial standards of fairness and equity These notes represent a detailed interpretation of the professor s lecture GradeBuddy is best used as a supplement to your own notes not as a substitute III Sarbanes Oxley Act of 2002 often shortened to SarbOX or SOX Established requirements for proper financial record keeping for public companies and penalties of as much as 25 years in prison for noncompliance IV How do people learn ethics Level 1 preconventional follows rules self interest oriented childlike Level 2 conventional follows