UA BNAD 302 - Management Theory, Part Two (2 pages)

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Management Theory, Part Two



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Management Theory, Part Two

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Management Theory, Part Two


Lecture number:
3
Pages:
2
Type:
Lecture Note
School:
University of Arizona
Course:
Bnad 302 - Human Side of Organizations

Unformatted text preview:

BNAD 302 Human Side of Organizations Lecture 3 Chapter 2 Outline of Last Lecture Chapter 2 Management Theory Historical perspective classical behavioral and quantitative Lecture3 Chapter 2 Management Theory I Contemporary Perspective systems contingency quality management 1 Systems Viewpoint Open system interaction with environment vs closed system little interaction with environment A The Four Points of a System 1 Inputs people money equipment and materials required to produce an organization s goods or services 2 Transformational processes organization s capabilities in management and technology that are applied to converting input into outputs 3 Outputs The products services profits losses employee satisfaction for discontent etc produced by the organization 4 Feedback Information about the reaction of the environment to the outputs which affects the inputs 2 Contingency Viewpoint A Emphasizes that a manager s approach should vary according to the individual and the environmental situation B Most practical because it addresses problems on a case by case basis Quality total ability of a product or service to meet customer needs Quality control the strategy for minimizing errors by managing each stage of production These notes represent a detailed interpretation of the professor s lecture GradeBuddy is best used as a supplement to your own notes not as a substitute Quality assurance focuses on the performance of workers urging employees to strive for zero defects Total quality management TQM comprehensive approach led by top management and supported throughout the organization dedicated to continuous quality improvement training and customer satisfaction Deming Juran 1 Make continuous improvement a priority 2 Get every employee involved 3 Listen to and learn from customers and employees 4 Use accurate standards to identify and eliminate problems Learning organization Handling Knowledge and Modifying Behavior Organization that actively creates acquires and transfers



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