Chapter 8 Interview purposeful conversation between two or more persons that follows a basic question and answer format Interviewer person responsible for arranging for and conducting the interview Interviewee person who is the subject of the interview Interview agenda outlines the procedures that will be followed to achieve the interaction s purpose Funnel schedule questions are sequenced to take the interview from more general to more specific information Need to open the interview body and conclude the interview Body of the interview o Direction questions explicit and require specific replies o Open questions less direct and specify only the topic o Closed questions provide alternatives narrows possibilities for response o Bipolar questions requires a yes or no response o Leading questions encourages a specific answer o Loaded questions designed to elicit and emotional response o Yes response questions encouraged to agree with the interviewer o Mirror questions intended to follow up initial questions and reflect o Probes used to elicit a more detailed response To conclude the interview you have to summarize what s been accomplished Tips when answering interview questions ask for clarification restate the question in the answer answer one question at a time try to turn negative questions into positive answers Types of interviews o Employment Way of finding out about a specific job and entering the job market Stress listening leadership language abilities develop a logical argument social skills communication style no personal woes Good questions future plans activities spend time type of position why previous jobs courses are favorites strengths weaknesses ideal work environment Types Second employment interview provide more detailed information about the position and determine if good fit Behavioral interview allow employers to know what skills you have and how you perform Employment stress determined how you might function under pressure and in a emergency crisis mode Telephone job online video virtual interview o Information Gathering sets out to obtain information from a respondent o Oral History way for families to preserve their history by interviewing family members who have stories and customs they can share o Problem Solving both meet to solve a personal or work related dilemma o Counseling designed to provide guidance and support to the interviewee o Persuasive change or reinforce a person s belief or behavior o Sales begins with the salesperson establishing rapport arousing interest and getting the customer involved o Appraisal performance review the interviewer helps the interviewee realize the strengths and weaknesses of his or her performance Discussion encouragement constructive intention performance goals appraiser credibility o Reprimanding interviewer helps the interviewee analyze problems caused by the latter so that corrections can be made o Interrogation designed to secure information from an interviewee through extensive use of probing techniques Law enforcement interrogation format designed to scrutinize an interviewee and to secure a confession of the crime o Media interview take place when the interviewer asks questions to guest o Interview s are a communication form used extensively to accomplish new goals and effective participation is needed o Need to clarify objectives have a body of questions and conclude the conversation with a good rapport
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