Chapter 8 Interview Structured conversation between two people that follows question answer format 1 Interviewer Person providing the questions a Adapts to needs concerns of interviewee and responds to both verbal nonverbal cues b Interview Agenda Outline of the interview followed to ensure that everything needed to be asked is asked i Opening Establish goals be friendly and explain what will be to come ii Body 1 Direct Questions Explicit require specific answers 2 Open Questions Less direct room for more answers 3 Closed Questions Probe for opinions narrow possible responses 4 Bipolar Questions Requires a yes or no response 5 Leading Questions Encourage a specific answer implies answer 6 Loaded Questions Evoke emotional responses 7 Yes Response Stated so that interview agrees with the interviewer 8 Mirror Questions Reflects what the interviewee says and expands on their answer discloses more feelings 9 Probes Evokes detailed responses iii Closing Summarizes what has been accomplished and further discusses the next step in the interview process when appropriate Interviewee can make statements or ask questions iv Funnel Schedule Questions ordered from general to specific at the end of each set of questions there is a 2 Interviewee Person being asked the questions and providing the answers transition Types of Interviews 1 Employment Interview Entering the job market switching positions getting promotions achieving salary increases a b Interviewer must find out information about the interviewee and sell the job position Interviewee must provide background information and convince the interviewer that they are worthy for such a job position c PREPARE i Research the job position you want to acquire ii Make a resume d Dress i Men solid color suits navy or dark grey color coordinated long sleeved shirts tie dark shoes dark socks conservative leather shoes ii Women navy black or grey suits w a color coordinated blouse heels skin colored hose iii Both carry a portfolio or briefcase limited jewelry e Second Interview Provides more detailed information and further determines the candidate s ability to perform the job Can ask questions about salary benefits retirement etc i Behavioral Interview Exemplifying the skills you have that may or may not qualify you for the position ii Employment Stress Interview Determines how the interviewee functions under pressure iii Off Site Interviews Telephone online virtual 2 Information Gathering Interview Solely for the purpose of obtaining information used in journalism students business people etc 3 Oral History Interview Families can preserve their history by interviewing other members of the family who have stories or customs that they can share on audio video tape Also used in organizations to establish an archive of the members history 4 Problem Solving Interview Interviewer and Interviewee meet to solve a dilemma and find a solution that will not have futuristic problems REFER TO PROBLEM SOLIVING CYCLE pg 239 a Define the Problem Analyze it Select Plan a Solution Execute Solution Carry through to future 5 Counseling Interview Provides guidance and support to the interviewee a Non directive techniques Not taking an active role in the solution b Directive Intervention Active probing activities releasing of emotions therapeutic hypnosis 6 Persuasive Interview Change or reinforce a person s beliefs or behavior Change beliefs if the interviewee originally disagrees and reinforce them if the interviewee originally agrees a Sales Interview Sale process as a persuasive interview culture specific 7 Appraisal Interview Performance Review Interviewer helps the interviewee realize the strengths and weaknesses of his or her performance Usually takes place in settings where employees are rated on their performance a Reiterate job requirements standards b Provide feedback on an employee s progress in meeting such requirements c Guide future performance on the job 8 Reprimanding Interview Interviewer helps interviewee analyze problems so that corrections can be made Usually scheduled after an appraisal interview so that that employee has had time to correct the problem Inverted Funnel Schedule Specific statements to more general ones a b Avoid accusatory statements stick to facts 9 Interrogatory Interview Secures information from an interviewee Used mostly by lawyers credit officers tax specialists law enforcement officers a Law Enforcement Scrutinizes an interviewee s case of arrest and secures a confession to a crime Miranda right to remain silent anything they say can be used against them b Security Interrogation Security officers who ask safety questions in areas such as the airport c Legal Interrogation Questioning a witness on stand during trial 10 Media Interview Interviewer asks questions of a guest as a host such as on a talk show
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