ISM3003 Final Exam Study Guide Agent based technology a small piece of software that acts on your behalf performing tasks assigned to it Artificial intelligence the science of making machines imitate human thinking and behavior Autonomous agent software agent that can adapt and alter the manner in which it attempts to achieve its assigned task Buyer agents aka shopping agent agents on a web site that help the customer find products and services they need Cartographic the art or technique of making maps Data management performs the functions of storing and maintaining information and also that of giving you access to information you want your DSS to use Data mining agent operates in a data warehouse discovering information Decision support system a highly flexible and interactive IT system that is designed to support decision making when the situation includes nonstructured elements Objectives a simple and easy to use graphical interface GUI access to large amounts of information models and tools that you can use to massage the information Distributed agent software agent that works on multiple distinct computer systems Expert system an artificial intelligence system that applies reasoning capabilities to reach a conclusion Fuzzy logic a mathematical method of handling imprecise or subjective information Genetic algorithm an artificial intelligence system that mimics the evolutionary survival of the fittest process to generate increasingly better solutions to a problem Geographic information systems a DSS designed specifically to analyze spatial information Ill defined inadequately defined vague Implementation applying the fix carrying out the chosen solution monitoring the results and making adjustments as necessary Information agent intelligent agents that search for information of some kind and bring it back Intelligent agent software agent that can relocate itself onto different computer systems Knowledge management system an IT system that supports the capturing organization and dissemination of knowledge throughout an organization Machine intelligence a machine that uses sensors to monitor the environment and thereby adjust its actions to accomplish specific tasks in the face of uncertainty and variability Model management consists of a wide variety of statistical and analytical tools techniques and models Monitoring and surveillance agent intelligent agents that constantly observe and report on some entity of interest a network or manufacturing equipment Multi agent system group of intelligent agents that have the ability to work independently but must also work with each other in order to achieve their assigned task Neural network an artificial intelligence system that is capable of finding and differentiating patterns Predictive agents a highly computational data mining technology that uses information and business intelligence to build a predictive model for a given business application Recurring decision decision that happens repeatedly and often periodically whether weekly quarterly or yearly Shopping agents aka buyer agents agents on a web site that help the customer find products and services they need Spatial any information that can be shown in map form such as roads the distribution of bald eagle population sewer systems the path of a hurricane and even the shortest driving route from beginning location to destination Structured decision decision which involves processing a certain kind of information in a specified way so that you will always get the right answer Swarm management the collective behavior of groups of simple agents that are capable of devising solutions to problems as they arise eventually leading to coherent global patterns User agent intelligent agents that take action on your behalf such as sorting your email by priority dumping unsolicited email into your spam folder and playing computer games as your opponent Well defined accurately and unambiguously stated Adware software to generate ads that installs itself on your computer when you download some other program from the web Business to Business B2B e commerce occurs when a business sells products and services to customers who are primarily other businesses Business to Consumer B2C e commerce occurs when a business sells products and services to customers who are primarily individuals Business to Government B2G e commerce occurs when a business sells products and services to a government entity Banner ads small advertisements that appear on other sites Consumer to Consumer C2C e commerce occurs when an individual sells products and services to another individual Click through a count of the number of people who visit one site click on an ad and are taken to the site of the advertiser Commodity like have low barrier to entry merchandise that is similar to convenience items the environment is on the basis of price each and speed of delivery ease of ordering and return policy typically easy to enter so buyer power is high Convenience goods items that consumers often need but are lower priced and conveniently available Conversion rate the percentage of potential customers who visit your site who actually buy something Cybermediary the person or firm that facilitates deals or transactions on the internet Digital wallet both software and information the software provides security for the transaction and the information includes payment information Direct marketplace selling goods directly to consumers rather than through retailers Direct materials materials that are used in production in a manufacturing company or are placed on the shelf for sale in a retail environment E commerce commerce accelerated and enhanced by IT the Internet E Markets EM an interactive business providing a central market space where multiple buyers and suppliers can engage in e commerce and or other e commerce business activities E Payments a system that sends bills over the internet and provides an easy to use mechanism to pay for them if the amount looks correct Government to Business G2B e commerce occurs when a government entity sells products and services to businesses Government to Consumer G2C e commerce refers to the electronic commerce activities performed between a government and its citizens or consumers including paying taxes registering vehicles providing information and services etc Hit rate a metric or measure of business performance traditionally associated with sales Horizontal e marketplace an electronic