Interviewing 09 17 2012 1 Identify the goals of each step of the interview process Pre interview research learn what you don t know Research interviewee interviewee s company field and sources of information Opening set the tone for the interview establish rapport orient the interviewee to the purpose nature and length of interview Techniques state purpose request advice or assistance ask an easy open ended question Body maintain information through interaction and listening requires adaptability flexibility and attention guide is critical wording is secondary open ended and probes Closing To wrap up and wind down the interaction respect time limits double check contact other important info clearinghouse probes Follow up maintain the relationship send card or e mail of thanks appreciation 2 List and give an example of each type of probing question Silent and nudging probes to encourage interviewees to continue Informational probes when you detect cues in answers or need additional information or explanation Restatement probes when interviewees do not answer the question Reflective and mirror probes to verify and clarify answers and to check for accuracy and understanding Clearinghouse probes use these before proceeding to new topics or closing the interview to be sure you have obtained everything of importance to your or report Metaphorical probes governor do you hope to hit a home run with this legislative proposal 3 Identify each type of question pitfall Hiring just anybody Tendency to give all high or low rating 4 Explain the relationship between interviewer and interviewee secondary relationship non intimate and limited to one or very few relational dimensions These dimensions tend to be more functional than emotional and rely on surface cues such as obvious similarities appearance and non verbal behavior To what extent does each want to be included and involved in this interview How much do the parties like and respect one another How much control and dominance is each party likely to exert or try to exert during the interview What is the level of trust between the parties A positive relationship is critical to the success of even the simplest probing interviews because they tend to delve into beliefs attitudes values feelings and inner secrets 5 Discuss the function of interview guides and schedules Guide EE experience with communication in workplace What EE learned from intro communication class that prepared EE for workplace communication What EE on the job communication lessons EE learned What EE looks for in workplace presentations What lessons EE learned about being a good job EE 6 Define question dodges and explain how dodges affect the speaker s honesty likability and trustworthiness Dodges artfully and seamlessly transition from the question you were asked to the question you are prepared and want to answer Dodging the question shows speaker is honest affects their likeability and trustworthiness Chapter One 09 17 2012 1 Define each component of the communication process Source originator of the message Receiver recipient of the message Message communication Feedback response to a message Frame of reference a perceptual screen 2 Explain the benefits and drawbacks of each model of communication Linear Model source encodes a message and sends it to a receiver through one or more sensory channels Benefits Advertising one directional communication Drawbacks receiver may not understand message Interactional Model source encodes and sends a message to a receiver through one or more sensory channels Benefits accounts for the influence of the receiver s responses Drawbacks being more specific takes more effort Transactional Model source and receiver play interchangeable roles throughout the act of communication Benefits usually most effective communication Drawbacks only successful if communicators are continually aware of adapting the communication by being alert to feedback anticipating noise factors and considering participants 3 Define each type of unethical communication Micro individual words and sentences Macro goals of communication Lying intentionally saying something that is untrue Half truth intentionally revealing part of the truth False inference intentionally giving information that leads listeners to an incorrect conclusion Taking evidence out of context intentionally using information selectively to support your argument Omission intentionally withholding information to mislead audience Chapter Two 09 17 2012 1 Define language and meaning and describe the relationship between them Language it is a system of arbitrary signals such as sounds gestures or symbols used by a nation people or distinct community to communicate thoughts and feelings Meaning based on words the way words are placed together and the backgrounds and experiences of the communicators denotative direct explicit literal meanings connotative implied suggested subjective meanings The study of language involves the study of meaning Words pick up additional dimensions when they are spoken because the rate pitch pause and volume of the spoken words help us figure out the meaning of the words and the intent of the sender 2 Define the functions of language and explain how these are used to expand constrict relationships Emotive employs connotative words to express the feelings attitudes and emotions of the speaker In discussing a movie a person who says that a film is riveting and gripping is using emotive language Phatic is one whose function is to perform a social task Language functions such as greetings farewells and small talk exchanges are phatic aspects of language cognitive language Cognitive convey information tends to be denotative example of Rhetorical is to influence thoughts and behaviors Speaker employs words to be persuasive by using emotionally vivid pictures and drawing implications while developing logical appeals A speech supporting organ donations that use examples of people who died because organs weren t available is an example of the rhetorical function of language Identifying centers on naming persons or things specifically thus being able to clarify exactly what we are speaking about for example Ming went to Midway Mall Using the name Ming rather than she or someone is identifying language that clarifies who and where she went 3 Discuss and defend your position on the following Are inarticulates effective or ineffective speech acts The phrases that have no meaning or do
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