Chapter 11 K F Added Value Negotiation AVN the negotiation parties cooperatively develop multiple deal packages while building a productive long term relationship Alternative Dispute Resolution ADR According to a pair of Canadian labor lawyers is that it uses faster more user friendly methods of dispute resolution instead of traditional adversarial approaches such as unilateral decision making or litigation Conflict Is a process in which one party perceives that its interests are being opposed or negatively affected by another party Devil s Advocacy Involves assigning someone the role of critic Dialectic Method Calls for managers to foster a structured debate of opposing viewpoints prior to making a decision Dysfunctional Conflict which threatens an organization s interests Economic Value EV how much salary and bonus Functional Conflict is commonly referred to in management circles as constructive or cooperative conflict and is characterized by consultative interactions a focus on the issues mutual respect and useful give and take Negotiation Is a give and take decision making process involving interdependent parties with different preferences Personality Conflict Interpersonal opposition based on personal dislike and or disagreement Programmed Conflict Conflict that raises different opinions regardless of the personal feelings of the managers Subjective Value SV captures the social and psychological consequences of negotiations such as emotions and perceptions of the process people and outcomes Work Family Conflict occurs when the demands of one s work role conflict with those of the family role Chapter 13 K F Coalition is an informal group bound together by the active pursuit of a single issue Coercive Power threats of punishment and actual punishment give an individual this Empowerment recognizing and releasing into the organization the power that people already have in their wealth of useful knowledge experience and internal motivation Empowering Leadership involves sharing power with employees by communicating the significance of employee jobs providing decision making autonomy expressing confidence in employee performance capabilities and removing barriers to performance Expert Power valued knowledge or information gives a person this Impression Management is defined as any attempt to control or manipulate the images related to a person organization or ideas Legitimate Power can be expressed either positively or negatively Organizational Politics are intentional acts of influence to enhance or protect the self interest of individuals or groups that are not endorsed by the organization Participative Management the process whereby employees play a direct role in 1 setting goals 2 making decisions 3 solving problems and 4 making changes in the organization Referent Power comes into play when ones personal characteristics become the reason for compliance Reward Power obtaining compliance by promising or granting rewards Social Power the ability to marshal the human informational and material resources to get something done Chapter 14 Noe Agency Shop union security arrangement that requires the payment of union dues but not union membership American Federation of Labor and Congress of Industrial Organizations AFL CIO An association that seeks to advance the shared interests of its member unions at the national level Arbitration Conflict resolution procedure in which an arbitrator or arbitration board determines a binding settlement Associate Union Membership Alternative form of union membership in which members receive discounts on insurance and credit cards rather than representation in collective bargaining Checkoff Provision contract provision under which the employer on behalf of the union automatically deducts union dues from employees paychecks Closed Shop union security arrangement under which a person must be a union member before being hired illegal for those covered by the National Labor Relations Act Collective Bargaining negotiation between union representatives and management representatives to arrive at a contract defining conditions of employment for the term of the contract and to administer that contract Corporate Campaigns bringing public financial or political pressure on employers during the union organization and contract negotiation Craft Union Labor union whose members all have a particular skill or occupation Fact Finder Third party to collective bargaining who reports the reasons for a dispute the views and arguments of both sides and possibly a recommended settlement which the parties may decline Grievance Procedure the process for resolving union management conflicts over interpretation or violation of a collective bargaining agreement Industrial Union Labor union whose members are linked by their work in a particular industry Labor Relations field that emphasizes skills that managers and union leaders can use to minimize costly forms of conflict such as strikes and seek win win solutions to disagreements Maintenance of Membership union security rules not requiring union membership but requiring that employees who join the union remain members for a certain period of time Mediation conflict resolution procedure in which a mediator hears the views of both sides and facilities the negotiation process but has no formal authority to dictate a resolution National Labor Relations Act NLRA Federal law that supports collective bargaining and sets out the rights of employees to form unions National Labor Relations Board NLRB federal government agency that enforces the NLRA by conducting and certifying representation elections and investigating unfair labor practices Right to Work Laws state laws that make union shops maintenance of membership and agency shops illegal Strike a collective decision by union members not to work until certain demands or conditions are met Union Shop Union security arrangement that requires employees to join the union within a certain amount of time 30 days after beginning employment Union Steward an employee elected by union members to represent them in ensuring that the terms of the labor contract are enforced Unions Organizations formed for the purposes of representing their members interests in dealing with employers Chapter 9 K F Cross Functionalism a common feature of self managed teams particularly among those above the shop floor or clerical level Formal Group if the group is formed by a manager to help the organization
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