KF Chapter 9 Effective Groups and Teams Group two or more freely interacting individuals who share collective norms and goals and have a common identity 1 Formal Group groups formed by a manger to help the organization accomplish its goals 2 Informal Group members overriding purpose of getting together is friendship can be both ex alumni group Group Development Process 1 Forming independence 2 Storming 3 Norming dependence interdependence 4 Performing 5 Adjourning temporary only return to independence Under Norming Group cohesiveness we feeling that binds members of a group together by product of stage Group Member Roles Role a set of expected behaviors for a particular position and a group role is a set of expected behaviors for members of the group as a whole Task Role enables the work group to define clarify and pursue a common purpose Maintenance role foster supportive and constructive interpersonal relationships Norm an attitude opinion feeling or action shared by two or more people that guides their behavior Teams Team a small set of people with complementary skills who are committed to a common purpose performance goals and approach for which they hold themselves mutually accountable Team Building a catchall term for a host of techniques aimed at improving the internal functioning of work groups Trust Interpersonal lubricant for relationships within and between al organizational levels individual group organizational and drives many important team outcomes cooperation communication performance and innovation Trust a reciprocal faith that the intentions and behaviors of another will consider the implications for you Contractual Trust trust of character do people do what they say they will do Communication trust trust of disclosure how well do people share info and tell the truth Competence trust trust of capability how well do people carry out their responsibilities Self Managed Teams groups of workers who are given administrative oversight for their task domains act as own supervisor Cross functionalism a common feature of self managed teams particularly among those above the shop floor or clerical level Specialist from different areas are put on the same team Virtual Teams a physical dispersed task group that conducts its business through information communication technology Threats to Effectiveness 1 Groupthink a mode of thinking that people engage in when they are deeply involved in a cohesive in group when members striving for unanimity override their motivation to realistically appraise alternative courses of action glasses back to future 2 Social Loafing tendency for individual effort to decline as group size increases Facilitators of Effectiveness Needed for effective teams 1 Team charters and performing strategies a Team charters describe how the team will operate such as processes for sharing information and decision making teamwork for plan in storming stage b Team performance strategies deliberate plans that outline what exactly the team is to do such as defining particular tasks and member responsibilities 2 Team composition describes the collection of jobs personalities knowledge skills 3 Team adaptive capacity adaptability is important to meet changing demands and abilities and experience of its members effectively transition members in and out
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