Non verbal communication all messages that people exchange beyond words themselves Neurological problems reactions to stimuli that we are born with Cultural behavior reflective of the culture we learned Action chain a behavioral sequence with two or more participating people in which there are standard steps for reaching a goal Verbal and non verbal relationships Substituting relationship no words but head nods Complementing relationship non verbal complements verbal words and head nods Conflicting relationship verbal and non verbal contrasting saying yes but looking like no Accenting relationship nonverbal stresses verbal saying yes and looking like yes Categories of non verbal communication Kinesics study of communication through body movements Facsics how the face communicates Oscalics how the eyes communicate Gestics study of movement of the body gestures Emblems nonverbal acts that have direct meaning o Ex sign language Haptics study of touch as communication Body synchrony study of posture and the way a person Artifacts study of things that adorn the body glasses Physical characteristics communicate something about walks stands piercing the person to others o Attractiveness height weight skin color etc Proxemics study of how people use and perceive their social and personal space Paravocalics vocal effects that accompany words Ex speed power pitch intensity Chronemics the way people structure and handle their time Olfacts the study of smell Aesthetics the study of a communication of a message through color and music Gustovics the study of how taste communicates Halo effect attractive people are viewed as more intelligent Devil effect ugly people are viewed as less intelligent
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