Tools and Decision Making for Ongoing Performance Management Scenario Worksheet 1 HCS 451 Version 4 University of Phoenix Material Team A Week 5 Tools and Decision Making for Ongoing Performance Management Scenario Worksheet As a group select one scenario that is most applicable to your chosen organization type and complete the worksheet This worksheet will provide the foundation for completing the Tools and Decision Making for Ongoing Performance Management Presentation Scenarios ABC organization has noticed an increase in patients who have acquired infections while receiving care and service In fact there seems to be so many different types of infections that the organization does not know where to start With your guidance the organization will be able to identify the types or categories of infections and the number of infections per category throughout the facility so they may determine the vital few and focus their efforts on the few areas that will bring about the greatest return on investment of time and effort The organization needs to identify which infections affect the most patients Which tools would you use to make this decision DEF organization has received complaints from patients regarding the delays they experienced when checking in for care or service at the front desk to the time they are called to receive their services The patients commonly described the issues they experienced as a bottleneck The organization has determined that the admission process needs to be reviewed and suggestions made on ways to streamline the process to more efficiently manage the flow of patients in the facility Which tools would you use to make decisions on streamlining the process The Information Technology department of GHI organization recently experienced a system outage that left staff in the organization unable to access their primary billing software application for several hours This disruption of workflow received attention from leadership in the organization who wanted to know the contributing causes and the root causes of this outage so systems could be put in place to keep this from happening in the future With your knowledge of tools used for decision making which tools would be most effective for addressing this situation Tools and Decision Making for Ongoing Performance Management Scenario Worksheet 2 HCS 451 Version 4 Leadership in JKL organization has asked the following questions o Have our customer satisfaction scores improved over the last 2 years since we implemented the Rapid Response Teams o Are there any observable patterns or trends upward or downward Are there any high or low points Which tools would you use to answer these questions Team A would use patient feedback through surveys And look at the patient s censuses from the last 2 years to see if the population of patients has increased to date Information 1 What kind of information do you need to respond to this scenario The facility patient censuses to see if there has been an increase or drop in patients 2 How and where can you acquire this information Internet business health care and administrative books 3 What processes should you use to gather this information Communicating and collaborating with health care members and patients Complete the following table Tools and Decision Making for Ongoing Performance Management Scenario Worksheet 3 HCS 451 Version 4 What kind of information will each tool provide Under what conditions is this tool most applicable FMEA Major disaster such as a flood or hurricane State and local government with experts in specialized fields and funding And assist individuals with housing and lost goods from a major disaster Analyize the current process and evaluate the potential impact of changes under consideration Track improvement over time When trying to consider which direction to take Flow chart This sheet is added to the patients chart to assess lab results and vital statistics When patients are coming in for their doctors appointment Or in the hospital Cause and effect diagram Helps to sort and identify and display possible causes of a specific problem Check sheet Quick easy and efficient display of recording desired information When you need a relationship between a given outcome and all the factors that influence that outcome When making changes and checking scheduling this process is easy and accurate Control chart Histogram Pareto chart Graph used to study how a process changes over time Data is listed in time order To have check of increase or decrease from months years or days Enables a team to recognize and analyze patterns in data that are not apparent at glance Type of chart that contains both bars and lines the bars represent individual values and the line represents cumulative total This bar chart is mostly used for weight size or temperature It often represents the most common sources of defects and the highest occurring type of defect Tools and Decision Making for Ongoing Performance Management Scenario Worksheet 4 HCS 451 Version 4 Run chart Helps you to visualize how a variable runs over time Used to chart information over time Scatter diagram Used for independent graphing Graphs pairs of numeric data with one variable on each axis to look for a relationship Control chart to check to see if over time patient services have improved along with communicating with the staff and patients Cause and effect diagram is also a good tool to use to find a resolution to patients issues Communication surveys Cause and effect diagram this diagram allows the organization to identify and improve problems more accurately 4 How will you respond to the scenario Explain your reasoning The scenario GHI organization a power outage could apply to our organization cardiology by affecting how the department is able to care for the patients There are many technical machines needed for the patients and a power outage could make this much more difficult The department would have to go over every possible step to make sure the patients are taken care of the best possible way Decision making tools could also come into play and help in this crisis Check sheets would be good to utilize as well as histogram charts How do you determine which tool is most appropriate What are the most appropriate tools for responding to this scenario Response Collaboration Tools and Decision Making for Ongoing Performance Management Scenario Worksheet 5 HCS 451 Version 4 5 How did your team come to an