Chapter 4 Listening I The Listening Process A Steps in the process 1 Reception hearing the communication 2 Attention the focus on a specific stimulus selected from all the stimuli received at any given moment 3 Assignment of Meaning the process pf putting the stimulus into some predetermined catergory develops as we acquire our language system a culture shapes this b critical people shape this friends family peers 4 Response an intellectual or emotional reaction to the message II Purpose of Listening stimuli A Discriminative Listening we attempt to distinguish auditory and visual B Comprehension Listening the objective is to recognize and retain information in a message C Theraputic Listening requires a listener to learn when to ask questions when to stimulate further discussions and when if ever to give advice D Critical Listening listener comprehends and evaluating the message that has been received the personal appeal of the speaker 1 the speakers arguments and evidence 2 3 the speakers motivational appeals 4 assumptions on the part of the speaker 5 what is not said III Listening apprehension the fear of misinterpreting inadequately processing and or not being able to adjust psychologically to messages sent by others IV Improving Your Listening A Both the sender and the receiver are responsible for effective communication B Suspend Judgement C Be patient D Avoid Egospeak E Be careful with emotional responses to words F Be aware that your posture effects your listening G Control distractions H Tune in to the speakers cues I Paraphrase J visualize
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