Conversation interaction with at least one other person Listening skills listen to others don t assume think before you talk Ask questions reiterate a statement ask to define Fair fighting participants work toward an amicable solution to the problem and keep in mind that although the issue is important so is the relationship Get as much information as you can keep arguments present don t ask to change something that cant be changed Conflict avoidance not confronting a conflict Conflict accommodation put the needs of others above your own giving in Smoothing over creating an image that everything is ok Conflict integration if you are concerned about the needs of others as well as your own needs Conflict compromise brings concerns out in open to satisfy needs of both parties Conflict competition get the other person to think that your view is right Types of behavior Assertiveness taking charge of yourself and your world Non assertive avoiding conflict Aggressive to dominate to get your own way Assertiveness skills Simple assertion state facts relevant to the existence of a problem your own needs Empathic assertion recognize other s problems but state Follow up assertion when two do not work restate your own position Describe Express Specify Consequences DESC Scripting way of dealing with interpersonal conflicts Negotiation act of bargaining to reach an agreement with at least two people If you can prepare reframe respond don t react identify and alter tactics Win lose center on one person getting what they want Win win both people satisfied with outcome Lose lose neither person is satisfied with outcome Arbitration a third party who is an expert in the field helps negotiate Litigation adversarial communication which is a dispute settled by presenting evidence to a judge Mediation a neutral person comes between the parties and helps them understand their argument Critisicm the act of judging Levels of conflict 1 No conflict 2 Latent conflict 3 Problems or solve 4 Disputes 5 Help 6 Fight or flight 7 Interactability Implosive anger internal anger that can result in negative self talk and drgs Explosive anger external anger that can be taken out on others
View Full Document
Unlocking...