Comm Study Guide Chap 4 11 10 2013 Chapter 4 KEY TERMS o Hearing Biological activity that involves the reception of a message through a sensory channel o Listening Involves reception attention perception assignment of meaning and listeners response to the o Paraphrasing Making a summary of the ideas you have just message presented received o Perception A person takes the material received and attempts to analyze what has been input o Linear learners listeners Specific and Logic based listeners very structured and left brained o Global learners listeners More right brained hemisphere people They enjoy generalizations rather than specific descriptions o Discriminative listening We attempt to distinguish auditory and visual stimuli We can distinguish the difference between verbal sounds and nonverbal behaviors o Comprehension listening The objective is the retain the information o Therapeutic listening Requires a listener to learn when to ask questions when to stimulate further discussion and when if ever to give advice o Critical Listening Centers on the listener evaluating the message that has been received o Appreciative Listening Takes place when a person engages in enjoyment of or sensory stimulation to a message such as listening to humorous speakers comedians or music videos o Listener Apprehension The fear of misinterpreting inadequately processing and or not being able to adjust psychologically to messages sent by others o Egospeak Boosting your own ego by only talking about what you want to and only saying what you want to Not taking into account what the other person wants or needs to say Chapter 8 KEY TERMS 11 10 2013 Interview agenda Outlines the procedures that will be followed to achieve that interactions purpose Employment Interview A way of finding out about a specific job and that job market Behavioral Interview Designed to allow emplyers to know what skills you the applicant may have and how these skills would translate into performance on the job Employment stress interview Designed to determine how you might function under pressure Information gathering interview The Interviewer is set out to obtain information from a respondent important for journalists law enforcement authorities students etc Oral History Interview A way for families to preserve their history by interviewing members of the family who have stories and customs they can share on audio file or DVD Problem Solving Interview The interviewer and interviewee must meet to solve a personal or work related dilemma Counseling Interview Designed to provide guidance and support Persuasive Interview To change or reinforce a persons beliefs or to the interviewee behaviors Sales Interview A persuasive interview usually beginning with a sales person establishing a relationship with the client arousing interest and getting the customer involved Appraisal Interview Performance Review The interviewer helps the interviewee realize the strengths and weaknesses in their Reprimanding Interview The interviewer helps the interviewee analyze problems caused by the latter so that corrections can be performance made Interrogation Interview designed to secure information from an interviewee through a plethora of probing techniques Media Interview Takes place when an interviewer ask questions of a guess Jimmy Fallon Chapter 7 KEY TERMS 11 10 2013 Conversation Interaction with at least one person Small Talk An exchange with someone on a surface level Empathy The ability to put oneself into the mental shoes of another to understand his or her feelings Conflict Any situation you perceive where that another person is frustrating a concern need want or desire of yours Anger The feeling of being upset with yourself or others Fair Fighting Participants come to a fair cand friendly solution to the problem and keep in mind that the relationship is too important to let go Conflict Avoidance Not confronting the conflict Conflict Accommodation Puts the needs of others above their Conflict Smoothing Over Seeks above all else to preserve the own therefore giving in image that everything is okay Conflict Compromise brings concerns out into the open in an attempt to satisfy the needs of both parties Conflict Competition To get another person to comply with or accept your POV or to do something that the person does not want Conflict Integration Concerned with their own needs as well as to do the needs of others Assertive Communication Takes place when a person stands up for and tries to achieve personal rights without damaging others Assertiveness Taking charge of yourself and your world Nonassertive Behavior Avoid conflict at all cost Aggressive Behavior To dominate and get your own way Simple Assertion Stating the facts related to the existence of a Empathic Assertion Recognizing the other persons position but problem stating your own needs Follow up Assertion Used when the simple or empathetic assertion is not successful in getting the desired action DESC scripting A way of dealing with interpersonal conflicts that center on the process of Describing Expressing Specifying and stating Consequences Negotiation The act of bargaining to reach an agreement with at least two people or groups working on a mutual problem o Principles of Communication If possible prepare in advance Reframe the questions and the arguments Respond Don t react Identify and alter tactics Win lose Negotiation One person gets what they want the Lose lose negotiation Neither person is satisfied with the other comes up short outcome Win win negotiation Everyone is satisfied with the outcome Arbitration An alternative process for deciding disputes Litigation An adversarial communication in which a dispute is settled by presenting evidence to a judge or a jury Lawyers who call witnesses to question them to reveal information wile following a set of prescribed rules Mediation A process in which a neutral person who has no vested interest in the outcome facilitates communication between parties and enables them to understand and resolve their dispute Criticism The act of judging typically considered a negative act by Housewives of NJ the receiver Apologizing Saying you are sorry Chapter 9 KEY TERMS 11 10 2013 Group Small Groups 3 12 persons Large Groups More than a dozen persons Groupthink Changing the opinion you have to conform to the groups opinion peer pressure Work Team A small group of workers who function as teams to make and implement decisions about their own work
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