COMS 244Spring 2015Study Guide for Exam 3Exam date: Monday, May 11th from 10:30-11:45amExam Format:45 multiple choice5 true/false- You are required to know Floyd’s chapters 9-12 and lecture material- Please bring a #2 pencilChapter 9/lecture: IPC in Friendships and Professional Relationships- Why do we form relationships: need to belong (Baumeister’s theory); 2 aspects of relationships (interactive and emotionally close); relationships bring us rewards (emotional, material, health)- Forming social bonds: attraction theory (three reasons why we might be attracted to another person, four important factors of attraction); uncertainty reduction theory (prior conditions that motivate us to reduce uncertainty); predicted outcome value theory (knowflow chart), approach and avoidance behaviors - Theories about costs and benefits: social exchange theory (rewards, cost, comparison level, comparison level of alternatives, conditions when we would leave or stay in a relationship); equity theory (what makes a good relationship, over-benefitted, under-benefitted); relational maintenance (5 positive behaviors, 5 negative behaviors)- Characteristics of friendships: voluntary, between peers, governed by rules, closer friendsare interdependent, same-sex friendships (differences and similarities for men and women), opposite-sex friendships, have a lifespan- Social relationships in the workplace: understand the dynamics between coworkers, superiors/subordinates; mentor relationships- Book: Figure 9.3 (know the four outcomes of CL and CLalt) (p. 290); Do men and women report equal levels of closeness in same sex relationships? (p. 299)Chapter 10: IPC in Romantic and Family Relationships- Nature of intimate relationships: 4 characteristics of intimate relationships (3 types of commitment, interdependence, continuous investment, 3 dialectical tensions & 8 ways they are managed)- Characteristics of romantic relationships (vary based on exclusivity, voluntariness, focus on love, sex of partners, permanence); Love styles: know the 6 love styles- Knapp’s stage models for initiating and terminating romantic relationships; Fitzpatrick’s marital typology (4 types)- Interpersonal communication in romantic relationships (Gottman’s 4 types of couples who engage in conflict); privacy in romantic relationships (Communication Privacy Management Theory); romantic relationships and emotional communication (Gottman’s ratio 5:1 and .8:1)- Communicating in families: 3 elements of a family (genetic ties, legal obligations and role behaviors); communication issues in families (family roles – 4 types of roles, rituals, stories, secrets, centralized vs. decentralized networks)- Improving communication in intimate relationships: use confirming messages (which is the most confirming? Least confirming?), 3 types of non-evaluative feedback, 2 types of evaluative feedback - BOOK: What is obsessive relational intrusion? (p. 316), Is the average American family still nuclear in form? (p. 335)Chapter 11: Conflict- What is interpersonal conflict: definition (characteristics– expressed struggle, occurs betweenindependent parties, etc.) - Characteristics of interpersonal conflict (it is natural, has multiple dimensions (3 dimensions), conflict is direct/indirect, conflict can be harmful, conflict can be beneficial)- What are the three most common sources of conflict for men and women, how gender influences conflict (demand-withdraw pattern), how culture influences conflict (individualistic, collectivistic, low context, high context) - Power and conflict: definition of power, characteristics of power (context-specific, always present - symmetrical vs. complementary relationships, influences communication – one up, one down, and one across); 5 forms of power (reward, coercive, etc.)- Managing interpersonal conflict: problematic behaviors during conflict (Gottman’s 4 horsemen); Mouton and Blake’s strategies for managing conflict (two underlying dimensions and 5 styles - competing, avoiding, accommodating, compromising, collaborating); 6 thoughthats- BOOK: Online conflict (disinhibition effect); Principle of least interest (p. 369)Chapter 12: Deception- The nature of interpersonal deception: definition of deception; 3 basic elements of deception; high vs. low stakes lies; reasons deception is common- Forms of deception: acts of simulation (falsification and exaggeration); acts of dissimulation (omission and equivocation)- Communication behaviors and deception: what is the likelihood of detecting deception, truth bias, common behaviors during deception (inconsistent information, speech errors, increase in vocal pitch, blinking, pupil dilation, false smiles, minimal body movement, microexpressions)- Factors affecting deception detection: suspicion (Othello error), familiarity, noninteractive/interactive contexts, expressive people, motivation (motivation impairment effect)- BOOK: What do men and women lie about when dating online? (p.388), what is the most common way people find out they’ve been lied to? (p. 395), eye contact and lying in childrenvs. adults - does lack of eye contact signal deception? (p.