MGMT 371 1nd Edition Lecture 1Outline of Last Lecture I. No material was covered in the first lecture.Outline of Current Lecture I. Management Definitiona. Components of Organizational Componentsb. Management Skillsc. Manager’s RolesII. Management Perspectivesa. Classical b. Humanisticc. Management ScienceIII. Recent Management Trendsa. Systems Theoryb. Contingency Viewc. Total Quality Management Current Lecture- Management: Attainment of organizational goals in effective and efficient manner through planning, organizing, leading, and controlling.o Planning: defining goals, deciding on tasks and resources needed. o Organizing: assigning tasks, allocating resourceso Leading: using influence, motivating and achieving goalso Controlling: monitoring activities, making corrections when needed- Three components of organizational performance1. Organization a. Social entity of two or more peopleb. Goal directed: designed to achieve an outcomec. Deliberately Structured: tasks / responsibility2. Effectivenessa. Achieves stated goalb. Succeeds in accomplishing what it tries3. EfficiencyThese notes represent a detailed interpretation of the professor’s lecture. GradeBuddy is best used as a supplement to your own notes, not as a substitute.a. Using resources (which are always decreasing)b. Output (is it equal or increasing)- Management Skillso Conceptual: ability to see the organization as a whole and to see the relationship of its partso Human: ability to work with and through others, and to work effectively in a groupo Technical: understanding of specific tasks, and proficiency in performing these tasks- Manager’s Roles include:o Informational -> monitor, spread information, be a spokesperson (ex. President addressing the people)o Interpersonal -> figurehead (ex. The Queen – who doesn’t really do anything), leader, liaisono Decisional -> entrepreneur, allocate resources, negotiate- Historical forces on managemento Social Forces: guide and influence relationships, affect values and behaviorso Political Forces: political and legal institutions, laws and regulations over people and organizationso Economic Forces: availability of resources, and presence of competition- Major Management Perspectiveso Classical Perspective: rational scientific approach to studying management and seeks to make organizations efficient operating machines 3 Subfields1. Scientific Management: improve efficiency and labor productivity2. Bureaucratic Organizations: impersonal and rational, clear authority, and responsibility, formal, separate management 3. Administrative Principles: focuses on the total organization as opposed to focusing on individualso Humanistic Perspective: understanding behavior, needs and attitudes 3 Subfields1. Human Relations Movement: satisfied human needs leads to increased productivity2. Human Resources Perspective: jobs and higher needs let employees use full potential3. Behavioral Sciences Approach: apply social sciences in organizational context. Sociology, psychology, anthropology, and economics applies to human behavior and interactionso Management Science Perspective: applied math, statistics, and quantitative techniques to management problems 3 Subfields1. Operations Research: focuses on using mathematical models and quantitative techniques2. Operations Management: focuses on solving manufacturing problems. EX. Forecasts, inventory models, linear/non-linear programs, queuing theory3. Information Technology: focuses on providing information in a timely and cost effective manner (most recent subfield)- Recent Management Trendso Systems Theory: open systems characterized by entropy (randomness), synergy (interaction or cooperation), and interdependence 5 components = inputs, transformation processes, outputs, feedback and environmento Contingency View: problem resolution depends on identifying key variations in current situationso Total Quality Management: manage total organization to deliver quality. Employee involvement. The focus is the customer. Continuous