UT Arlington MANA 3318 - Final Exam Study Guide (9 pages)

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Final Exam Study Guide



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Final Exam Study Guide

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Pages:
9
Type:
Study Guide
School:
University of Texas at Arlington
Course:
Mana 3318 - Managing Organizational Behavior

Unformatted text preview:

MANA 3318 1st Edition Exam 5 Study Guide Lectures 13 15 Lecture 13 November 11 Chapter 13 Conflict and Negotiation 13 1 The Nature of Conflicts in Organizations Conflict is a situation where incompatible goals attitudes emotions or behaviors lead to disagreement or opposition between two or more parties There is more potential for conflict due to more competition and globalization and diversity 13 1a Importance of Conflict Management Skills for the Manager Managers spend 21 of time or one day every week dealing with conflict Conflict management skills are a predictor or success Emotional intelligence important to manage conflict 13 1b Functional versus Dysfunctional Conflict Some types of conflict encourage new solutions Stimulate functional conflict and prevent dysfunctional conflict Functional conflict a healthy constructive disagreement between two or more people Functional is constructive and can improve work relationships Can lead to innovation and positive change Often cognitive origin Do this to combat groupthink Dysfunctional conflict an unhealthy destructive disagreement between two people Places focus of conflict on itself and the parties involved Origin often emotional or behavioral Tend to act before thinking Leads to aggression or retaliation 13 1c Diagnosing Conflict Not easy Look at issue context and parties involved Resolve dysfunctional and stimulate functional Trust in group can help misdiagnosing 13 2 Causes of Conflict in Organizations Conflict is pervasive in orgs Two sources are structural factors and personal factors 13 2a Structural Factors Specialization highly specialized jobs where others are not aware of the tasks Interdependence easy to blame other party Common resources sharing resources especially if they are scarce Goal differences goals may be incompatible and groups unaware of other groups goals Authority relationships hierarchal relationships not comfortable People resent authority Autocratic bosses don t help Status



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