1. Organizational Behavior- study of individual behavior and group dynamics in organizations2. Organizational psychosocial, interpersonal, and group dynamics in an organization3. Informal Elements of an organization- beliefs and assumptions, perceptions and attitudes, values, feelings such as fear, joy, anger, trust, and hope, group norms4. Kurt Lewin--- Answer: PERSON AND ENVIROMENT5. Task –an organization’s mission, purpose, or goal for existing6. 4 challenges for managers relating to change in an organization-globalization , diversity, ethics, technology7. Hofstedes Dimensions for understanding cultural differences:a. Individualism vs collectivismb. High power distance vs low power distancec. High uncertainty avoidance vs low uncertainty avoidanced. Masculinity vs femininity e. Long term orientation vs short term orientation 8. [Consequential Theory] - ethical theory that emphasizes the consequences or results of behavior9. Sexual harassment- unwanted sexual attention; touching, unwanted, pressurefor dates10. Myers-Briggs Type Indicator- instrument developed to measure Carl Jungs theory of individual differencesa. People are fundamentally differentb. People are fundamentally alikec. People are extroverts or introvertsd. Humans have similarities/differences, understood by combining preferences e. No preferences are better than others f. Understand, celebrate and appreciate differences g. Developed to understand individual difference by analyzing the combinations of preferencesh. Used to understand the different viewpoints of others in the organizationi. Team buildingj. Show benefits of diversity and differences11. Personalities- The relatively stable set of characteristics that influences an individual’s behavior and lend it consistency.12. Trait Theory –a personality theory that advocates breaking down behavior patterns into a series of observable traits in order to understand human behavior13. Integrative Approach –the broad theory that describes personality as a composite of an individual’s psychological processes14.A strong situation overwhelm the effects of individual personalities providing strong cues for appropriate behavior15. Strong personalities will dominate in a weak situation 16. Internal Control- control what happens to me17. External control- people and circumstances control my fate18.General self efficacy- persons view of himself/herserlf as being able to perform effectively in a variety of situationsa. Prior experiences b. Behavior modelsc. Persuasion d. Assessment of current physical and emotional capabilities 19. Self Monitoringa. High self monitor- flexible; adjust to behavior of others, can appear unpredictable and inconsistentb. Low self monitors- from internal states rather than from situational cues, shows consistency, less likely to respond to work group norms orsupervisory feedback20. Attribution error- the tendency to make attributions to internal causes when focusing on someone else’s behavior 21. Attitude- a psychological tendency expressed by evaluating something with a degree of favor or disfavor22. Mood- classified as positive or negative and are made up of various emotions 23.A person does not have an attitude unless he or she responds to an entity on a affective, cognitive, or behavioral basis24.Job Satisfaction- pleasurable or positive emotional state resulting from the appraisal of one’s job or job experiences25.Benefits of diverse work placea. Attracts and retains the best talentb. Improves marketing effortsc. Promotes creativity and innovationd. Results in better problem solvinge. Enhances organizational flexibility26.Cognitive roots of persuasiona. Central route- high elaboration, careful processing, attitude changes based on quantity of arguments b. Peripheral route- low elaboration, absence of careful processing, attitude changes based on quality of argument or source of argument. 27. NAFTA- North American Free Trade Agreement28. High self efficacy- when one thinks highly of themselves to effectively complete tasks 29. Instrumental Values- values that shape the acceptable behavior that can be used to achieve some goal or end state30. Terminal Values- values that influence the goals to be achieved or the end states of existence 31. Work values- the values that affect how you look at your work environment influence individuals perceptions of right and wrong in the workplace32. First Impression Error- tendency to make initial judgments, positive or negative, about a candidate in those first few moments is called33. US managers value an individuals contribution to task
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