Collaboration Tools Dr Minder Chen Associate Professor of MIS CSU Channel Islands Minder Chen 2003 2011 Collaboration 1 LO Learning Objectives Understand the needs and challenges of teamwork collaboration Study different categories of IT that can be used to make teamwork more effective In class exercises using TeamSpirits http mvscenter net ebs Explaining the design principles Exercise Information sharing Major problems in teamwork Evaluate the problems Solutions to one of the major problem Rate these solutions Using multi criteria evaluation tools Evaluate TeamSpiritz for collaborative learning Minder Chen 2003 2011 Collaboration 2 Information Systems Triad Operational Database Data Warehouse Enterprise Workflow OLAP BI DSS EIS OLTP Data Business Process Workflow Information Collaboration Messaging Systems Knowledge Minder Chen 2003 2011 Workgroup Workflow Collaboration 3 A New Model for Workgroup Across Across Geography Geography Across Across Disciplines Disciplines Critical Business Processes Between Between Departments Departments Minder Chen 2003 2011 On Onthe the Road Road Between Between Companies Companies Collaboration 4 Teams Partnerships and Alliances Collaboration system supports the work of teams by facilitating the sharing and flow of information B2B Server E commerce Minder Chen 2003 2011 Collaboration 5 Collaboration Systems Collaboration solves specific business tasks such as telecommuting online meetings deploying applications and remote project and sales management Collaboration system an IT based set of tools that supports the work of teams by facilitating the sharing and flow of information Minder Chen 2003 2011 Collaboration 6 Colocated Teams vs Virtual Team Jessica Lipnack and Jeffrey Stamps Virtual Teams People Working Across Boundaries with Technology Wiley 2 nd ed 2000 http www netage com pub books VirtualTeams2 html Minder Chen 2003 2011 Collaboration 7 I Work Next To You We Should Talk Sometime http thedx druckerinstitute com 2012 05 we should talk sometime Minder Chen 2003 2011 Collaboration 8 Teamwork Groupware Same SameTime Time Synchronous Synchronous Different DifferentTime Time Asynchronous Asynchronous Project team rooms Shared offices Same Same Place Place Colocated Colocated Multi media presentation systems Key pad based voting tools Facilitated meetings using a PC Networked PCs based GDSS Different Different Place Place Virtual VirtualTeam Team Screen sharing Audio video conferencing Skype Web based desktop conferencing WebEx Instant messaging Skype Minder Chen 2003 2011 E mail CMS wiki Google Docs Discussion forum Workflow CMS Content management system Collaboration 9 Videoconferencing Videoconference a set of interactive telecommunication technologies that allow two or more locations to interact via two way video and audio transmissions simultaneously Example PictureTel from Polycom http www polycom com index htm l Minder Chen 2003 2011 Collaboration 10 Web Conferencing Web conferencing blends audio video and document sharing technologies to create virtual meeting rooms where people gather at a passwordprotected Web site Example Skype http www skype com intl enus features allfeatures videocall Minder Chen 2003 2011 Collaboration 11 High Degree of Telepresence http www telepresencecatalog com cisco telepresence cts 3000 2 Minder Chen 2003 2011 Collaboration 12 Cisco employees in New York left and San Jose Calif on screen meeting via Telepresence Cisco s 3000 model sells for 299 000 Double that to 600 000 when you add a similar system at a remote location Minder Chen 2003 2011 Collaboration 13 References TeamSpirits http mvscenter net ebs WebEx from Cisco http www webex com go us quick tour Cisco TelePresence IBM Lotus Notes Microsoft SharePoint http sharepoint microsoft com en us Pages Videos aspx VideoID 1 http technet microsoft com en us virtuallabs bb512933 Office 360 http office365 microsoft com en US online services aspx Google Docs Video http www youtube com watch v 6 hJ3R8jEZM Forrester Enterprise Social Networking Video http www cisco com web solutions collaboration forrester cis108588 html 21 00 minutes count down Social Networking in the Enterprise Benefits and Inhibitors https www cisco com web offer gist ty2 asset SocMednInhib SocNW En TLP pdf Minder Chen 2003 2011 Collaboration 14 What is Groupware Collaboration system Groupware has been used to describe from e mail to work flow automation software Definition Systems that integrate computers and communications systems to implement group techniques to support communication coordination and decision making via structuring the processes and contents of teamwork Alias Collaboration Technologies Computer support cooperative work CSCW Group decision support systems GDSS Computer mediated communication systems Workgroup computing Minder Chen 2003 2011 Collaboration 15 Decision Information Center 1st Generation Source http www groupsystems com http www cmi arizona edu Minder Chen 2003 2011 Collaboration 16 University of Arizona 2nd Generation Minder Chen 2003 2011 Collaboration 17 Facilitated Meetings Agenda Rules Scribe Technographer Outcomes Fa cil i ta to r Roles Participants Public displays served as group or organizational memory Source Adapted from http www grove com wkshp wkshp html Minder Chen 2003 2011 Collaboration 18 Managing Meetings as a Problem Solving Process A meeting A problem solving process Agenda item 1 Problem solving activity or task 1 Agenda Item 2 Problem solving activity or task 2 Agenda Item 3 Problem solving activity or task 3 Meeting Roles Facilitator Design set up and monitor the meeting Participant Participate in a meeting Minder Chen 2003 2011 Collaboration 19 Generic Problem Solving Process and TeamSpirit TeamSpirit is a Web based group decision support system creative group problem solving system Every user can create and facilitate meetings Idea generation Alternative Evaluation Minder Chen 2003 2011 Share information Discussion forum Structured brainstorming Brainstorming Idea consolidation Rate alternative Rank alternatives Select alternatives Multicriteria evaluation Conv e r g e nt Th i n k i ng Idea Organization TeamSpirit Toolbox ent Diverg ng Thinki Group Tool Classification Collaboration 20 Problem Solving Life Cycle Generic Problem Solving Process Idea generation Idea Organization Alternative Evaluation Problem Solving Life Cycle Identify problems or opportunities Idea generation Idea Organization Create design solutions or systems