PowerPoint PresentationSlide 2Human Relations ModelPerformance Evaluations: A Coaching ApproachThe ChallengesHow to Make Feedback EffectiveSlide 7Receiving FeedbackThe Overzealous ManagerThe Scenario: Jess Schultz is the new Corporate Compliance Officer of HealthWest of Nittany Valley, a national chain of rehab hospitals. About to counsel Marty LeFete, who reports to him. She has scolded employees for improper handling of waste and has filed her own “Compliance Violation Reports” with HQ. Nurses are irate and he is a bit concerned…Learning Goals•Know how to prepare for, conduct, and follow up on feedback effectively•Describe how to use feedback as a way to improve one’s own performance•Be able to identify the components of a standard business letterRebecca Wells Department of Health Policy and Administration 116 Henderson Building University Park, PA 16802 January 18, 2002 Dr. McCollister Evarts University Professor, CEO Emeritus Hershey Medical Center A550 Hospital Drive PO Box 850 Hershey, PA 17033 Dear Dr. Evarts, Thank you so much for taking the time to visit our class and share your experiences with us. Your reflections helped bring our class concepts to life and make the challenges of health care management more real. We also just enjoyed talking to you! Gratefully, Rebecca Wells Rebecca Wells Assistant ProfessorHuman Relations Model•Mentor Role Competencies:–Understanding Self and Others–Developing SubordinatesPerformance Evaluations: A Coaching Approach•Developmental – helping people build skillsThe Challenges•Performance is complex•People are very sensitive to criticism•Both monitoring and communicating take time•It can be very hard to prove nonperformance•Mistakes can lead to lawsuitsHow to Make Feedback EffectivePreparation:How to Make Feedback EffectiveThe exchanges themselves:Receiving FeedbackThe Overzealous ManagerA 332 DramaThe Scenario:Jess Schultz is the new Corporate Compliance Officer of HealthWest of Nittany Valley, a national chain of rehab hospitals. About to counsel Marty LeFete, who reports to him. She has scolded employees for improper handling of waste and has filed her own “Compliance Violation Reports” with HQ. Nurses are irate and he is a bit
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