Groupware: Facilitation, Cooperation, & CollaborationOverviewGroupware terms & conceptsGroupware breakdownSlide 5Lotus SoftwareGroove Virtual OfficeBSCW: Basic Support for Cooperative Work on the World Wide WebSlide 9What Groupware Functionality do Users Really Use?BSCW Awareness MapsMaking Contact: Getting the Group to Communicate with GroupwareInteraction and Outeraction: Instant Messaging in ActionMessaging and Informality: Will IM Follow in the Footsteps of Email?Examples of groupwareSlide 16ReferencesGroupware: Facilitation, Cooperation, & CollaborationKristin Davis i385q/KMSNovember 10, 2005OverviewoGroupware terms & conceptsoReview readingsoSystemsoQuestionsGroupware terms & conceptsoGroupwareoCollaborative softwareoCSCW-computer supported cooperative workoSocial softwareGroupware breakdownSame time"synchronous" Different time"asynchronous" Same Place"colocated" voting,presentation support shared computers Different Place"distance" videophones,chat email, workflow From Usability FirstGroupware breakdownoLevels of groupwareoCommunication toolsoConferencing toolsoCollaborative management toolsLotus SoftwareoProductivity & Office SuitesoContent managementoInformation IntegrationoLearning SoftwareoAdvanced MessagingoReal-time & Team CollaborationoDesign & ConstructionoWirelessGroove Virtual OfficeManage:•Workspaces•Contacts•Documents•CalendarsBSCW: Basic Support for Cooperative Work on the World Wide WeboBSCW: Basic Support for Cooperative Work (10/95)oWeb based collaboration serviceoShared WorkspaceoBroad but lightweight toolsoStoring documents, editingoEvents and activity trackingoMultiple access levelsoThreaded text-based conferencingWhat Groupware Functionality do Users Really Use?oLogfile evaluation 6/99-4/00o72% read operationsoCreation of informationoModification of informationoSecurity & privacy issuesoPrimarily asynchronous communicationov4.3 featuresBSCW Awareness MapsMaking Contact: Getting the Group to Communicate with GroupwareoPeople have trouble getting in touch with one anotheroIt is hard for people to choose an appropriate communication or groupware channelInteraction and Outeraction: Instant Messaging in ActionoOuteraction: communicative process people use to connect with each other and manage communicationoNegotiate availabilityoMaintain a sense of connectionoQuick questions & clarificationsoCoordination and schedulingoFacilitate media switchingMessaging and Informality:Will IM Follow in the Footsteps of Email?oWhat happens when IM conversations are automatically saved?oWhat happens when email, voicemail are forwarded? Does this change your behavior?Examples of groupwareQuestions?ReferencesoAppelt, W. (2001) What Groupware Functionality do Users Really Use? In Proceedings of the 9th Euromicro Workshop on PDP 2001, Mantua, February 7-9, 2001. IEEE Computer Society, Los Alamitos.oBentley, R., Appelt, W., Busbach, U., et al. (1997) Basic Support for Cooperative Work on the World Wide Web. International Journal of Human Computer Studies. 46, pp. 827-846.oEllis, C. , Gibbs, S., Rein, G. (1991) Groupware: some issues and Experiences GCommunications of the ACM,G Volume 34 Issue 1 Publisher:GACM PressoGross, T., Wirsam, W., & Graether, W. (2003) Awareness Maps: Visualizing Awareness in Shared Workspaces. CHI 2003, Ft. Lauderdale, FL. ACM Press.oGrudin, J. (1994), Groupware and Social Dynamics: Eight Challenges for Developers. CACM94, ACM Press.oLovejoy, T. & Grudin, J. (2003) Messaging and Formality: Will IM Follow in the Footsteps of Email? Proc. INTERACT 2003, 817-820. oNardi, B., Whittaker, S., & Bradner, E. (2000) Interaction and Outeraction: Instant Messaging in Action. Proceedings of CSCW 2000. Philadelphia, PA. ACM Press. oUsability First, Retrieved October 23, 2005 ,
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