KEITH C. HEYWARD [email protected] Diana St. Charleston, SC 29407843-343-0107OBJECTIVESTo assist others while challenging and expanding my knowledge and understanding of the tasks at hand. EDUCATIONWest Ashley High School06/02/2013 Regular Studies High School DiplomaBenedict CollegeStill studying Regular to Receive Bachelor’s Degree in Computer Science- 3.0 Grade Point Average as 2013 Spring Semester Sophomore Semester EXPERIENCERiverDogs Baseball | 360 Fishburne St., Charleston, SC 29403Kids Zone Associate August 2010 – September 2010Provide Great Customer Service to kids and their parents while maintaining a positive attitude and making sure the kids have an exciting and excellent experience while there and also keeping a clean and orderly area while keeping track of the money kept. Harris Teeter | 290 E Bay St., Charleston, SC 29401Bagger/Customer Service July 2010 – May 2011Providing Great Customer Service, Maintaining a clean and orderly checkout area, Answer customers questions and Resolving customer complaintsiQor Customer Service | 8440 Dorchester Rd., STE 3 North Charleston, SC 29420Customer Service Representative (DirecTV) May 2012 – August 2012Provide customer service, Resolve customers' service or billing complaints, Solicit sale of new or additional services or products, Determine charges for services requested, Collect deposits or payments and Confer with customers by telephone or in personToys "R" Us | 140 Columbiana Dr., Columbia, SC 29212Sales Team Member October 2012 – December 2012Provide Customer Service, Advise clients or customers, Answer customer or public inquiries, Arrange merchandise display, Sell merchandise, Use computers to enter, access or retrieve data, Use sales techniques and Greet customersSouth Carolina Conservative Action Alliance | Gervais St., Columbia, SC 29201Call Center Representative March 2013 – April 2013Advising members of the Republican Party on information about upcoming precinct meetings, Conducting surveys, Answering questions from members or public inquiries, Use dialers to enter, access or retrieve data SKILLS- Familiar with majority of well-known computer programs such as Works, Word, PowerPoint, Excel, Movie Maker, C++, Visual Studios etc.- Typing speed with high accuracy of 65 words per minute - Excellent peoples person- Experience in Inbound/Outbound Calls/Collections- Experience in Call Center Environment- Proven ability to meet and exceed goals in a fast paced environment- Great sense of fashion to help out with all ages and size- Creative skills in project building and idea thinking- Excellent in help with people of all ages especially children - Mastered in most aspects of any pc/mobile device available- Excellent verbal and written communication- Proficient computer skills - Strong math and problem solving schools- Experience in Retail.KEITH C. HEYWARD