200 Cards in this Set
| Front | Back |
|---|---|
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Wally
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Dilbert's coworker that does as little as possible
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disparate treatment
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Darlene Jespersen worked in a sports bar. She was an outstanding employee, but she didn't wear makeup because she felt it "took away her credibility" and interfered with her ability to be an effective bartender, which sometimes required her to deal with unruly, intoxicated guests. This ch…
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piecework
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One of the reasons items manufactured in Southeast Asia are imported into the United States less expensively is that workers are paid a small amount of money for each item produced. The manufacturers operating in Southeast Asia use what type of pay plan?
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conduct a job analysis
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Before beginning to recruit, organizations must ____.
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defamation lawsuits
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Which of the following is a legal problem employers may encounter in seeking, providing, or using employment references as part of the selection process?
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structured
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The ____ interview uses only standardized, job-related interview questions that are prepared ahead of time and asked of all candidates
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background checks
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A study in the construction industry found that when equipment is stolen from building sites, workers are the culprits 82 percent of the time. Which type of selection information would employers in the construction industry receive the greatest benefit from if their goal is to stop employ…
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cognitive ability test
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Which of the following types of tests accurately predicts job performance in almost all kinds of jobs?
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Validation refers to the process of determining how well a selection test or procedure predicts future job performance.
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Which of the following statements about job validation tests is true?
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Employee-related laws apply to job application forms and résumés.
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Which of the following statements about résumés and job application forms is true?
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true
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Job analysis is a purposeful and systematic process of collecting information on the important work-related aspects of a job.
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only after a job offer has been made
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According to the Americans with Disabilities Act, disabilities (and reasonable accommodations for them) should be discussed ____.
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Sexual harassment can occur between people of the same sex.
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Which of the following statements about sexual harassment is true?
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career paths
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Which of the following is an internal recruiting method?
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hierarchical pay
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Which of the following is NOT an example of a pay-variability decision used to motivate employee performance?
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false
|
The hostile work environment form of sexual harassment occurs when employment outcomes such as hiring, promotion, or simply keeping one's job depend on whether an individual submits to being sexually harassed.
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work sample tests
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Which of the following is a direct (rather than indirect) measure of job applicants' capability to do the job?
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outplacement centers
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Which of the following provides employment counseling services for employees faced with downsizing?
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can sue for defamation
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"References Etc" will pose as a prospective employer, call a prior employer on an employee's behalf, and find out what the former employer is saying. If the prior employer provides unsubstantiated negative information, then the job applicant ____.
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job specification
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Zachary Schneider saw a sign in the window of an Amy's Ice Creams franchise operation. The sign said the company was looking for new employees. When he went in to ask for a job application, he was given a paper bag and told to do "something creative with it." The test was to see whether t…
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biodata
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A perennial problem of teacher education programs is to screen the highest quality candidates from those who should not work in schools. One suggested method is to ask applicants a series of questions about their experiences with siblings, how they treat stress, their attitude toward proc…
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Job specifications, job analyses, and job descriptions
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____ help companies meet the legal requirement that their human resource decisions be job-related
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Validation refers to the process of determining how well a selection test or procedure predicts future job performance
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Which of the following statements about job validation tests is true
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Human resource management
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____ is the process of finding, developing, and keeping the right people for the company
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validated
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A study in the construction industry found that when equipment is stolen from building sites, workers are the culprits 82 percent of the time. If background checks reduced employee thievery over a period of time and throughout the industry, then this selection process would be ____.
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all of these
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Which of the following types of information would typically be collected as part of a job analysis?
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bona fide occupational qualifications (BFOQs
|
The fact that a 98-pound job candidate is not hired as a dock worker to move 60-pound boxes of produce is legal as a result of ____.
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false
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Cognitive ability tests are also called aptitude tests.
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background check
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Estimates of from 2 percent to 20 percent of a taxicab company's driver workforce could result as new federal regulations requiring that all drivers be fingerprinted and the drivers checked to see if they have a criminal record. This new ____ will cause a worsening problem for the already…
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specific ability test
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Aptitude tests are also called ____.
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true
|
Job analyses, job descriptions, and job specifications help companies meet the legal requirement that their human resource decisions be job-related.
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external recruiting
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Refer to Domino's. Robert Chabot relies heavily on employee referrals to first identify good job applicants. In other words, Chabot uses ____.
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true
|
Background checks can be used to verify the truthfulness and accuracy of information that applicants provide about themselves.
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false
|
The hostile work environment form of sexual harassment occurs when employment outcomes such as hiring, promotion, or simply keeping one's job depend on whether an individual submits to being sexually harassed
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conduct a job analysis
|
Before beginning to recruit, organizations must ____.
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selection
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____ is the process of gathering information about job applicants to decide who should be offered a job
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Before firing employees, managers should give them a chance to improve
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To minimize the problems inherent in firing employees, managers should do which of the following?
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wrongful discharge
|
Sharron Grant-Burton was a marketing director for Covenant Care, owner of skilled-nursing and assisted-living facilities. During a discussion of the fairness of the company's bonus structure with other marketing directors, Grant-Burton said she did not receive a bonus because her executiv…
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career paths
|
Which of the following is an internal recruiting method?
|
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The Internet allows companies to quickly reach large numbers of people
|
Which of the following statements about Internet recruiting is true?
|
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a hostile work environment
|
Former female employees of a national real estate brokerage firm claimed that they were subjected to lewd remarks, unwanted groping, and sexual propositions by male co-workers. According to their attorney, "The firm created a frat-house culture and then failed to do anything about it." Th…
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are accurately described by none of these
|
Older workers ____.
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true
|
Surface-level diversity refers to differences such as age, gender, race/ethnicity, and physical disabilities that are observable, typically unchangeable, and easy to measure
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Hispanic- Americans
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The fastest-growing population group in the United States is ____.
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organizational plurality
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The term ____ refers to a work environment where (1) each member is empowered to contribute in a way that maximizes the benefits to the organization, customers, and themselves; and (2) the individuality of each member is respected by not segmenting or polarizing people on the basis of the…
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true
|
Diversity helps companies save money by reducing turnover, decreasing absenteeism, and avoiding expensive lawsuits.
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glass ceiling
|
When AT&T hired a female as its president, it was evidence that AT&T does not have a(n) ____ to prevent women from rising to leadership positions
|
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diversity audit
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A(n) ____ is a formal assessment that measures employee and management attitudes, investigates the extent to which people are advantaged or disadvantaged with respect to hiring and promotions, and reviews companies' diversity-related policies and procedures.
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Diversity
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____ helps companies grow by improving the quality of problem solving and improving marketplace understanding.
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surface-level diversity
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When Suzanne Pogell wanted to learn to sail, she could find no one to teach her because men were the ones who sailed, and women were their crew. After mastering sailing, Suzanne started an all-woman sailing school called Womanship as a sole proprietorship. The male sailors who would not t…
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openness to experience
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An family restaurant based in the English speaking providence of Ontario, was planning on opening a catering business in the French-speaking areas of Canada, This restaurant would need employees with which of the following dimensions of personality?
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assistive technology
|
The world's biggest manufacturer of locks is part of a national program in which employers are encouraging workers to continue working as long as they are physically able. To help its aging workers, the lock maker has provided them with magnifying lenses that give them the vision acuity t…
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learning and effectiveness
|
Bentley College launched a comprehensive diversity initiative that includes frequent diversity retreats for faculty, staff, and student leaders; innovative recruitment efforts; employee benefits for domestic partners; and extensive support services focused on race, gender, and disability.…
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sex discrimination
|
When Suzanne Pogell wanted to learn to sail, she could find no one to teach her because men were the ones who sailed, and women were their crew. After mastering sailing, Suzanne started an all-woman sailing school called Womanship as a sole proprietorship. By creating her own business, Su…
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the access and legitimacy paradigm
|
Which of the following paradigms for managing diversity is similar to the business growth advantage of diversity?
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turnover costs
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According to the text, ____ typically amount to more than 90 percent of employees' salaries
|
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the learning and effectiveness paradigm
|
Which of the following paradigms for managing diversity not only takes into account surface-level diversity but also focuses on integrating deep-level diversity differences such as personality, attitudes, beliefs, and values into the actual work of the organization?
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False
|
The Big Five dimensions of personality are autonomy, Machiavellianism, empathy, locus of control, and affectivity.
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c. Accommodations for disabilities needn't be expensive
|
Which of the following statements about disabilities is true?
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emotional stability
|
Which of the following is one of the Big Five personality dimensions?
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make a commitment to reasonable workplace accommodations
|
To make sure that people with disabilities have the same opportunities as everyone else, organizations can ____.
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social integration
|
____ is the degree to which group members are psychologically attracted to working with each other to accomplish a common objective.
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improving marketplace understanding
|
Diversity helps companies grow by ____.
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survey employees about their perceptions and satisfaction
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To make sure that people of all racial and ethnic backgrounds have the same opportunities, companies should ____.
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do all of these
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To make sure that people with disabilities have the same opportunities as everyone else, organizations can ____.
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true
|
The fastest-growing racial group in the United States is Hispanics.
|
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false
|
Affirmative action actually makes good business sense in terms of cost savings, the ability to attract and retain talent, and business growth.
|
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create a diversity program
|
What action can a medium-sized manufacturing company take if it wants to create a positive work environment; where every employee does his or her best work and individual differences are respected and not just ignored?
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is done voluntarily
|
Unilever has operations in 150 countries. Recently, Unilever took 100 of these top managers on a jungle retreat to Costa Rica. To the dismay of Unilever's chair, there were no women in the group. Upon investigation, he learned that only one woman had even been invited. As the retreat prog…
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turnover costs
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According to the text, ____ typically amount to more than 90 percent of employees' salaries.
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ensure that younger and older workers interact with each other
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To help companies reduce age discrimination, their managers can ____.
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surface-level diversity
|
When Suzanne Pogell wanted to learn to sail, she could find no one to teach her because men were the ones who sailed, and women were their crew. After mastering sailing, Suzanne started an all-woman sailing school called Womanship as a sole proprietorship. The male sailors who would not t…
|
|
the access and legitimace paradigm
|
Which of the following paradigms for managing diversity is similar to the business growth advantage of diversity?
|
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the degree to which someone is organized, hardworking, responsible, and achievement-oriented
|
Conscientiousness is ____.
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the access and legitimacy paradigm
|
According to a recent census, over 40 percent of the Australian population was born overseas or had one parent born overseas. The abilities of these immigrants add value to the Australian workplace. The Australian government would have employers welcome these migrants and their children i…
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true
|
The glass ceiling is the so-called invisible barrier that prevents women and minorities from advancing to the top jobs in organizations.
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true
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Reasonable accommodations for disabled worked include assistive technology.
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false
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The learning and effectiveness paradigm for managing diversity focuses on the acceptance and celebration of differences; so that the diversity within the company matches the diversity found among primary stakeholders such as customers, suppliers, and local communities.
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false
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The Big Five dimension of conscientiousness is the degree to which someone is cooperative, polite, flexible, forgiving, good-natured, tolerant, and trusting.
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false
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Diversity exists in organizations when there is a variety of demographic, cultural, and personal differences among the customers who do business with them.
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multiplicative
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According to some industrial psychologists, job performance is a(n) ____ function of motivation, ability, and situational constraints.
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consistently, contingently, and quickly
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For punishment to work (i.e., to weaken the frequency of undesirable behaviors without creating a backlash), the punishment must be strong enough to stop the undesired behavior and must be administered ____.
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false
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Expectancy theory describes one's motivation as a primarily unconscious process.
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false
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The basic components of equity theory are outcomes, instrumentality, and valence.
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false
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Goal specificity is the extent to which a goal is hard or challenging to accomplish.
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intrinsic rewards
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____ are the rewards associated with performing a task or activity for its own sake.
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high valence
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According to a survey done on teaching evaluations, engineering students consider the improvement of teaching to be the most important outcome of the evaluation process. For engineering students who believe their efforts will lead to better teaching, the motivation to fill out a teaching …
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false
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Distributive justice refers to the perceived fairness of the process used to make reward allocation decisions.
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goal commitment
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Goal acceptance is most similar to the idea of ____.
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punishment
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The city of Cairo has the world's greatest collection of Islamic buildings and statues. It would seem an ideal location for Muslim tourists, but unfortunately preservation activities have been inadequate and often more destructive than constructive. Imagine the Egyptian government is inst…
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false
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According to the equity theory, objective reality rather than employee perceptions that determines employee motivation.
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distributive justice
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____ is the perceived degree to which outcomes and rewards are fairly distributed or allocated.
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instrumentality
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According to a survey done on teaching evaluations, engineering students consider the improvement of teaching to be the most important outcome of the evaluation process. In terms of the expectancy theory, the likelihood that students feel their inputs on the evaluations will lead directly…
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satisfy employees' lower-order needs before attempting to satisfy higher-order needs
|
What practical steps can a manager take to motivate employees to increase their effort?
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referents
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In equity theory, ____ are others with whom people compare themselves to determine if they have been treated fairly
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negative reinforcement
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Which of the following is also called avoidance learning?
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positive reinforcement
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Users of credit and debit cards that earn the owners money or rewards towards future purchases, is an example of _______.
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make sure workers truly accept organizational goals
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Managers who use goal-setting theory to motivate employees should ____.
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true
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An intrinsic reward is a reward associated with performing a task or activity for its own sake.
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safety
|
Marketers often appeal to consumers' needs as defined by Maslow's hierarchy. A lock manufacturer, shows how much protection its locks provide and a cleaning company developed several types of wipes to eliminate concerns about infectious germs. Both marketers are appealing to which need as…
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underreward
|
Currently the U.S. Olympic Committee (USOC) pays Olympic athletes $25,000 for each gold medal, $15,000 for a silver medal, and $10,000 for a bronze medal. The USOC pays disabled athletes only 10 percent of what the Olympic athletes are paid. Paralympic athletes are angry at being treated …
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variable interval
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In a(n) ____ reinforcement schedule, consequences follow a behavior after different times, some shorter and some longer, that vary around a specified average time.
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false
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According to the equity theory, objective reality rather than employee perceptions that determines employee motivation
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achievement
|
The owner of a small local chain of retail stores that target affluent women and carry eclectic lines of wrapping paper, stationery, invitations, and gifts has expressed a strong need to expand nationwide. According to McClelland's Learned Needs Theory, the owner has a need for ____.
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satisfy employees' lower-order needs before attempting to satisfy higher-order needs
|
What practical steps can a manager take to motivate employees to increase their effort?
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do all of these
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For the goal-setting theory to work, goals must ____.
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goals can energize behavior
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Which of the following statements about goal-setting theory is true
|
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true
|
Motivation is the set of forces that initiates, directs, and makes people persist in their efforts to accomplish a goal
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reinforcement contingencies and schedules of reinforcement
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The two parts of reinforcement are ____.
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false
|
According to some industrial psychologists, Performance = Motivation ´ Ability
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schedule of reinforcement
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A(n) ____ is the set of rules regarding reinforcement contingencies such as which behaviors will be reinforced, which consequences will follow those behaviors, and the schedule by which those consequences will be delivered.
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higher-order and lower-order needs
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On the basis of research evidence, the two basic needs categories are ____.
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continuous
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In a(n) ____ reinforcement schedule, a consequence follows every instance of a behavior
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goal
|
France has 14 million smokers. More importantly, smokers in France are closely associated with the French culture. So when the French government waged a war against smoking, it set as its ____ to reduce smoking by 30 percent by the end of the decade.
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punishment
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Excessive speed is a major cause of road crashes in Australia. The Australian government is thinking of using cameras to catch speeders. According to reinforcement theory, Australian officials are using ____ to control speeding
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satisfaction
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According to the motivational model presented in the text, perceived inequity directly affects ____.
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safety
|
Marketers often appeal to consumers' needs as defined by Maslow's hierarchy. A lock manufacturer, shows how much protection its locks provide and a cleaning company developed several types of wipes to eliminate concerns about infectious germs. Both marketers are appealing to which need as…
|
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increasing outcomes
|
For workers who feel underpaid, creating a union at their place of employment to attain higher wages can be a mechanism for restoring equity by ____.
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equity theory
|
Although both Title IX of the 1972 Education Amendments and the advent of professional women's sporting significant discrepancies still exist between men's and women's sports. For example, women receive less media coverage, promotion, and institutional support. According to ____, the moti…
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make sure workers truly accept organizational goals
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Managers who use goal-setting theory to motivate employees should ____.
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true
|
As a leader behavior, initiating structure is the degree to which a leader structures the roles of followers by setting goals, giving directions, setting deadlines, and assigning tasks
|
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consideration
|
Hot Topic is a fast-growing clothing chain targeted to the alternative teen demographic. Hot Topic's CEO Betsy McLaughlin relies on her employees to locate new trends. McLaughlin almost daily consults with her employees for suggestions on what the stores should carry. She relies on their …
|
|
unethical charismatic leader
|
People with Machiavellian personalities believe that virtually any type of behavior is acceptable if it helps satisfy needs or accomplish goals. Add that skill to someone with the ability to create strong bonds with followers and you have described a leader who is a(n) ____.
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transformational
|
UPS was founded UPS in 1907 as a message delivery business. The development of the telephone would have put an end to the business if UPS's founder had not been a ____ type of leader. One who was able to get his employees to accomplish more than they had thought possible and re-invent the…
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true
|
While transformational leaders use visionary and inspirational appeals to influence followers, transactional leadership is based on an exchange process.
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true
|
Leadership is the process of influencing others to achieve group or organizational goals
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create a positive image of the future
|
The author of The Science of Good and Evil describes his meeting with the founders of Google in the book. He described them as visionary leaders, which means their primary goal for being in business is to ____.
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charismatic leadership
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____ refers to the behavioral tendencies and personal characteristics of leaders that create an exceptionally strong relationship between them and their followers
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directive
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Under the leadership of Michael Eisner, The Walt Disney Company developed an "executive-centric, Eisner-centric culture"—whatever Eisner wanted to happen, he made happen. In terms of the path-goal theory, Eisner used a(n) ____ leadership style to improve Disney's profitability
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transactional leadership
|
Which leadership style would be most likely to rely on positive and negative reinforcement?
|
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directive leadership
|
According to the path-goal theory of leadership, what type of leadership is being practiced that involves letting employees know precisely what is expected of them, giving them specific guidelines for performing tasks, scheduling work, setting standards of performance, and making sure tha…
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job performance; job satisfaction
|
Research shows that while initiating structure impacts primarily on ____, consideration impacts primarily on ____.
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trait
|
The "great person" theory is another name for the ____ theory of leadership.
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|
true
|
According to the normative decision theory, using the right degree of employee participation improves the quality of decisions and the extent to which employees accept and are committed to decisions
|
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true
|
As described in the path-goal theory, directive leadership is similar to the key leadership behavior of initiating structure
|
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initiating structure; considerations
|
Research at three universities has confirmed that two basic leader behaviors, ____ and ____, are central to successful leadership
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strong position power
|
Some employees called former General Electric, CEO Jack Welch, "Bloody Jack" because his restructuring efforts eliminated numerous jobs and product lines without thought about how individual employees were impacted. Mr. Welch was viewed as "the hatchet man," and the source of the firings.…
|
|
true
|
There is no such thing as a "best" leadership style for all situations and employees.
|
|
These behaviors are independent, meaning that leaders can do both at the same time.
|
Which of the following statements about the two basic leader behaviors that are central to successful leadership is true?
|
|
concern for production
|
Which of the following is another term for initiating structure leadership behavior?
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|
false
|
Benchmarking is the process of setting corporate norms
|
|
forces managers at each level of the company to set specific goals and measure performance in each of four areas
|
The Balanced Scorecard approach to control ____.
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|
bureaucratic
|
____ controls should be used when it is necessary to standardize operating procedures and establish limits
|
|
true
|
Companies may determine standards by evaluating their capacity to enable goal achievement, by listening to customers, by observing competitors, or by benchmarking other companies
|
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false
|
Concertive control produces less stress for workers than bureaucratic control.
|
|
suboptimization
|
____ occurs when performance improvement is attained in one part of an organization but only at the expense of decreased performance in another part
|
|
standards
|
A report calling for a company to set clear targets to improve fuel economy and to cut factory emissions would want the company to establish emission control ____.
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be highly resistant to change
|
Companies that rely on bureaucratic control tend to ____.
|
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listening to customers
|
A chain of specialty fashion stores has interviewed a sample of its female customers and learned that a customer can be expected to visit the store looking for new merchandise on average every two weeks. The chain of stores was able to set this standard through ____.
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|
benchmarking
|
When Marriott decided to improve the quality of service offered to customers, it asked special corporate guests to comment on the good and bad issues of their stay and also to tell what the competition is doing that is better than Marriott. The Marriott acted accordingly. In other words, …
|
|
makes managers at all levels pay much closer attention to how they run their segment of the business
|
Economic value added (EVA) is so important because it ____.
|
|
false
|
Implementing controls is always worthwhile
|
|
policies and procedures prespective
|
Which of the following is NOT one of the four perspectives measured in the Balanced Scorecard approach to control?
|
|
standards
|
In October 2005, Cadbury Schweppes losses caused it to scale back its financial projections for the remainder of the year. These financial projections were ____ for the beverage company
|
|
standards
|
____ are a basis of comparison for measuring the extent to which organizational performance is satisfactory or unsatisfactory.
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|
cybernetick feasibility
|
____ is the extent to which it is possible to implement each step in the control process
|
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concurrent control, feedback control, and feedforward control
|
The three basic control methods are ____.
|
|
self-control
|
A manager has instructed Ralph and his fellow workers to develop a daily theme such as patience, empathy, and kindness. Each day, the workers are to try to emphasize the theme as they work with customers, suppliers, and each other. What kind of a control system is Ralph's manager using?
…
|
|
false
|
The term excessive value appropriated (EVA) refers to the amount by which profits (after expenses) exceed the cost of capital in a given year
|
|
excellence, value, and conformance to expectations
|
Quality is typically defined and measured in three ways. They are ____.
|
|
task structure
|
Which of the following is an example of an environmental contingency in path-goal theory?
|
|
leadership
|
____is the process of influencing others to achieve group or organizational goals.
|
|
true
|
The normative decision theory helps leaders decide how much employee participation should be used when making decisions.
|
|
true
|
While transformational leaders use visionary and inspirational appeals to influence followers, transactional leadership is based on an exchange process.
|
|
trait
|
The "great person" theory is another name for the ____ theory of leadership.
|
|
self-confidence
|
Leaders who possess the trait of ____ are more decisive and assertive and more likely to gain others' confidence.
|
|
would be characterized as a leader
|
When Jack Welch, former Chairman of General Electric, a Fortune 5 company, assumed the role of CEO, he immediately began to make drastic changes in the company's structure and product lines. He envisioned a bloated, inefficient General Electric becoming an efficient, profitable organizati…
|
|
participative
|
Hot Topic is a fast-growing clothing chain targeted to the alternative teen demographic. Hot Topic's CEO Betsy McLaughlin relies on her employees to locate new trends. McLaughlin almost daily consults with her employees for suggestions on what the stores should carry. She relies on their …
|
|
consideration
|
A CEO who tours company plants to meet and talk to employees at all levels in order to better understand their concerns and feelings is demonstrating which type of leader behavior?
|
|
consideration
|
In terms of leadership behavior, the term ____ refers to the extent to which a leader is friendly, approachable, supportive, and shows concern for employees.
|
|
All of these are recommended steps to take to reduce the risks associated with unethical charismatics
|
Which of the following is one of the steps recommended for companies to take to reduce the risks associated with unethical charismatic leaders?
|
|
unethical charismatic leader
|
People with Machiavellian personalities believe that virtually any type of behavior is acceptable if it helps satisfy needs or accomplish goals. Add that skill to someone with the ability to create strong bonds with followers and you have described a leader who is a(n) ____.
|
|
contingency
|
W. L. Gore is the company that created Gore-Tex among many other innovative products. W.L.Gore employees (known as associates) don't have titles or bosses in the traditional sense. Instead, associates make commitments to work on projects that they believe are most worthy of their time. At…
|
|
trait theory
|
Relatively stable characteristics such as abilities, psychological motives, or consistent patterns of behavior, form the basis for the ____ of leadership.
|
|
initiating structure; consideration
|
Research at three universities has confirmed that two basic leader behaviors, ____ and ____, are central to successful leadership.
|
|
charismatic leadership and transformational leadership
|
The two types of visionary leadership are ____.
|
|
Successful leaders are confident about their ability to make long-term strategic decisions even if the decisions seem risky to others.
|
Which of the following statements about what makes a successful leader is true?
|
|
do all of these things
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Ford Motor Company has always attracted and nurtured capable managers, but it has failed to do the same for leaders. Ford is embarking on a sweeping attempt to mass-manufacture leaders. It wants to build an army of "warrior-entrepreneurs." Ford's "warrior-entrepreneurs" will be expected t…
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These behaviors are referred to as initiating structure and consideration
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Which of the following statements about the two basic leader behaviors that are central to successful leadership is true
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reward followers for good behavior and punish followers for poor behavior
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Transactional leaders ____.
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normative
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Marriott's top management decided that there was need for a serious effort to "put democracy back in the company" and make employees feel "involved in the success of the company." Employees asked special corporate guests to comment on the good and bad issues of their stay and also to tell…
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balanced scorecard
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____ is a control method that encourages managers to look beyond traditional measures to evaluate four different perspectives on company performance.
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standards
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A report calling for a company to set clear targets to improve fuel economy and to cut factory emissions would want the company to establish emission control ____.
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concurrent
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____ control is a method of gathering information about performance deficiencies as they occur.
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forces managers at each level of the company to set specific goals and measure performance in each of four areas
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The Balanced Scorecard approach to control ____.
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true
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The objective control approach to managerial control manifests itself as either behavior control or output control.
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true
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Sometimes the costs of control exceed its benefits.
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suboptimization
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A large university library has decided to make it nearly impossible for all but the most renowned Civil War experts to access their Civil War collection. The librarian in charge of this collection feels that this new policy will adversely influence the use of the collection in research on…
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value
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When a company emphasizes ____ as its quality goal, managers must simultaneously control excellence, price, durability, or other features of a product or service that customers strongly associate with it.
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control
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____ is the regulatory process of establishing standards that will achieve organizational goals, comparing actual performance to those standards, and then, if necessary, taking corrective action to restore performance to those standards.
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false
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The European Union is moving toward a requirement that consumers rather than businesses be held responsible for recycling the products that companies manufacture.
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feedforward
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A car manufacturer ordered 20,000 window assemblies from a supplier. To make sure the assemblies were made to specifications, the supplier of the window assemblies shipped a sample to the car manufacturer for testing. This is an example of ____ control.
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controlling
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C&K Brewing Company is a microbrewery in western Canada. It produces Maiden's Honor brand ale, a dark beer called Warrior's Cry, and several seasonal beers under the brand name Hearthfire. Its owners George Claiborne and Pete Kunard both believe the brewery's competitive advantage comes f…
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control
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Interpublic, the world's third-biggest marketing services group, informed the SEC that it "had found accounting errors resulting from incompetence as well as falsified books and records, violations of the laws and company policies, and inappropriate customer charges" that required it to r…
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the establishment of clear standards of performance
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The basic control process of business begins with ____.
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suboptimization
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____ occurs when performance improvement is attained in one part of an organization but only at the expense of decreased performance in another part.
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benchmarking
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When Marriott decided to improve the quality of service offered to customers, it asked special corporate guests to comment on the good and bad issues of their stay and also to tell what the competition is doing that is better than Marriott. The Marriott acted accordingly. In other words, …
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cybernetic feasibility
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According to the text, which of the following factors can help managers to determine whether more control is possible?
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concertive; bureaucratic
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Ironically, ____ control may lead to even more pressure for workers to conform to expectations than ____ control.
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behavior and output
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The two types of objective controls managers use are ____.
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MGT 300: EXAM 1