70 Cards in this Set
| Front | Back |
|---|---|
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consumer movement (consumerism)
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social movement that seeks to augment the rights and powers of consumers
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Rights of the Consumer
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1. Right to be informed
2. Right to safety
3. Right to choose
4. Right to be heard
5. Right to Privacy
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consumer protection laws
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provides consumers with better information, protection from hazards,, competitive pricing, privacy, or permit lawsuits
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deceptive advertising
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manufacturers may not make false or misleading claims, withhold relevant information, or create unreasonable expectations
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consumer privacy
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right to be protected from unwanted collection and use of information about that individual for use in marketing
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behavioral advertising
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advertising targeted to particular customers based on their observed online behavior
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Solutions to help consumer privacy:
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1. consumer self-help
2. industry self-regulation
3. privacy legislation
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product liability
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legal responsibility of a firm for injuries caused by something it made or sold
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strict liability
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holds that manufacturers are responsible for injuries resulting from the use of its products, whether or not the manufacturer was negligent or breached a warranty
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Class Action Fairness Act (2005)
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- large class action lawsuits moved from state to federal courts
- attorneys in some cases paid based on how much plaintiffs received or on amount of time
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alternative dispute resolution
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method for resolving legal conflicts outside the traditional court system (takes form of mediation or arbitration)
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quality management
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all measure an organization takes to assure quality
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consumer affairs officer
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manages complex network of consumer relations
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product recall
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company takes back all items found to be dangerously defective
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Rights of U.S. Employees:
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1. right to organize and bargain collectively
2. right to a safe and healthy workplace
3. right to job security
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labor unions
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organization that represents workers on the job and that bargains collectively with the employer over wages, working conditions, and other terms
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ergonomics
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adapting the job to the worker
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Occupational Safety and Health Administration (OSHA)
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U.S. federal government agency that enforces worker safety and health standards (fines and jail time)
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empolyment at will
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legal doctrine that means that employees are hired and retain their jobs at the will of the employer
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social contract
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implied understanding between an organization and its stakeholders
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privacy rights
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protecting an individual's personal life from unwarranted intrusion
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electronic monitoring
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technology that enables companies to gather, store, and monitor employee activities
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Drug testing is used on three occasions:
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1. pre-employment screening
2. random testing of employees
3. testing for cause
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employee assistance programs
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company sponsored programs to assist employees with alcohol and drug abuse, mental health, etc.
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honesty tests
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written psychological tests given to prospective employees to predict honesty on the job
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whistle blowing
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employee's disclosure of alleged organizational misconduct to the media or appropriate government agencies
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4 conditions for whistle blowing:
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1. organization is doing something that will seriously harm others
2. employee has tried and failed to solve the problem internally
3. reporting the problem with stop/prevent harm
4. harm is serious enough to justify costs of disclosure
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sweatshops
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factories where employees are forced to work long hours at low wages, often under unsafe conditions
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labor standards
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conditions under which a company's employees work
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fair labor standards
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standards companies conform to across all their operations world wide
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living wage
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enough to achieve a decent family standard of living
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diversity
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variation in the important human characteristics that distinguish people from one another
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workforce diversitY
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diversity among employees
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pay gap
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difference in the average level of wages received by two groups
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occupational segregation
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inequitable concentration of a group in particular job categories
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glass ceiling
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invisible barrier to the lateral mobility of women and minorities in the work place
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glass walls
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invisible barrier in the lateral mobility of women and minorities in the work place
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equal employment opportunity
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principle that all persons otherwise qualified should be treated equally with respect to job opportunities, pay, workplace conditions, etc.
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Equal Employment Opportunity Commission
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agency charged with enforcing equal employment opportunity laws and executive orders in the United States
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affirmative action
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positive and sustained effort by an organization to identify, hire, train, and promote minorities who are underrepresented in the company's workforce
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sexual harassment
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when any employee experiences repeated, unwanted sexual attention or when on-the-job conditions are hostile/threatening in a sexual way
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racial harassment
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ethnic slurs, derogatory comments, or other verbal/physical harassment that creates an intimidating, hostile, or offensive work environment
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diversity councils
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groups of employees responsible for developing and implementing specific action plans to meet organization's diversity plans
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parental leave
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when parents are granted time off when children are born, adopted, or during early months of child development
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family leave
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care for elderly relatives
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family friendly corporation
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firms that would fully support both men and women in their efforts to balance work and family
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supply chain
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all activities associated with the flow and transformation of goods from the raw materials stage through the end user and the associated information flows
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supply chain management
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integration of these activities through improved supply chain relationships to achieve a sustainable competitive advantage
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internal functions
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different processes used in transforming the inputs provided by the supplier network
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purchasing managers
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responsible for ensuring the right suppliers are selected, they are meeting performance expectations, appropriate contractual mechanisms are employed, and a good relationship is maintained
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external downstream
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encompasses all downstream distribution channels, processes, and functions
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community
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company's area of business influence (includes geographical area as well as other groups affected by the organization's actions)
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civic engagement
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active involvement of businesses and individuals in changing and improving environments
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license to operate
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informal right to do business from society
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social capital
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norms and networks that enable collective action; the good will endangered by the fabric of social relations
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community relations
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organized involvement of businesses with the community
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community relations (involvement) manager
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interacts with local citizens, develops community programs, manages donations of goods and services, works with local governments, and encourages employee volunteerism
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corporate philanthropy/corporate giving
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gifts and contributions made by businesses to benefit various types of nonprofit and community organizations
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corporate foundations
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organizations chartered as nonprofits and funded by companies for the purpose of donating money to community organizations and causes
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Gifts typically take 3 forms:
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1. charitable donations ($)
2. in-kind contributions (products/services)
3. volunteer (time)
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skills-based volunteerism
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employee skills matched to specialized needs
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strategic philanthropy
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corporate giving linked directly or indirectly to business goals and objectives
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strategic contributions focus on:
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factor conditions, demand conditions, context for strategy and rivalry, and related and supporting industries
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strategies to get the most benefit from contributions
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1. draw on unique assets and competencies of the business
2. align priorities with employee interests
3. align priorities with core values of the firm
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return on social investment
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benefits that accrue to business and society
|
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inputs
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resources company provides
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outputs
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activities that took place
|
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impacts
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difference program made
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value creation
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benefits to the business of the program
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collaborative partnerships
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alliances among businesses, government, and organizations that draw on the unique capabilities of each to address complex social problems
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BUS 101C: FINAL EXAM