chapter 15 key terms
Chapter 15 key terms from the book
27 Cards in this Set
| Front | Back |
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communication
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the transfer of information and understanding from one person to another
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sender
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is the person wanting to share information- called a massage - and the receiver is the person for whom the message is intended
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encoding
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is translating a message into understandable symbols or language. decoding is interpreting and trying to make sense of the message
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feedback
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whereby the receiver expresses his or her reaction to the sender's message
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noise
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any disturbance that interferes with the transmission
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media richness
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indicates how well a particular medium conveys information and promotes learning
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semantics
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is the study of the meaning of words
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jargon
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is terminology specific to a particular profession or group
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stereotype
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consists of oversimplified beliefs about a certain group of people
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nonverbal communication
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consists of messages sent outside of the written or spoken word
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linguistic style
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a person's characteristic speaking patterns
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formal communication channels
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follow the chain of command and are recognized as official
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downward communication
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flows from a higher level to a lowwer level
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upward communication- from bottom to top
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flows from a lower level to a higher level
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horizontal communication
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flows within and between work units; its main purpose is coordination
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external communication
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flows between people inside and outside the organization
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informal communication channels
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develop outside the formal structure and do not follow the chain of command
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grapevine
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the unofficial communication system of the informal organization
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management by wandering around
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also known as management by walking around is the term used to describe a manager's literally wandering around his or her organization and talking with people across all lines of authority
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multicommunicating
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represents the use of technology to participate in several interactions at the same time
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telepresence technology
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high-definition videoconferencing systems that simulate face-to-face meetings between users
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sucurity
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is defined as a system of safeguards for protecting information technology against disasters, system failures, and unauthorized access that result in damage or loss
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privacy
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is the right of people not to reveal information about themselves
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identity theft
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in which thieves hijack your name and identity and use your good credit rating to get cash or buy things
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social media
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are internet-based and mobile technologies used to generate interactive dialogue with members of a network
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crowdsourcing
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the practice of obtaining needed services, ideas, or content by soliciting contributions from a large group of people and especially from the online community
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active listening
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is the process of actively decoding and interpreting verbal messages
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MGT 300: EXAM 1